Key Account Manager (ASOS Fulfilment Services)

As a Key Account Manager you will be responsible for providing the highest level of account management to our largest and most significant brand partners. Reporting into the Head of Strategic Partnerships you will oversee the ASOS Partner Fulfils Account Management team driving revenue growth optimizing account performance and ensuring a seamless customer experience.

You will work collaboratively across business functions including Product Teams Studios Marketing Technology Customer Care & Returns and with our largest external brand partners to deliver ambitious growth and best in class service.

Key responsibilities:

Business Development

• Establish and grow strong relationships with key strategic accounts to optimise demand through the partner fulfilment channel aligned with brand partner and ASOS commercial goals.
• Drive sales performance through weekly trading focused on actionable insights from sales data and product trends to trade into opportunities and achieve sales targets.
• Partner with Product Teams to manage the Wholesale Partner Fulfils model to optimise brand success aligning on seasonal buys and prepare QBR framework to reflect on and determine future strategy.
• Oversee partner lead marketplace only accounts maintaining a relevant brand portfolio with local market relevance.

Performance Optimisation

• Track and report on KPIs including sales volumes return rates and customer satisfaction metrics to assess account health and identify areas for improvement.
• Vendor management prepare regular reports on account performance and adherence to marketplace policies standards and contractual SLAs.
• Ensure brand partners and ASOS teams follow onboarding processes to align with retail launch dates covering accurate middleware data samples imagery and marketing campaigns.

Cross Functional Collaboration

• Develop and grow network across Studios Technology and external Middleware providers to challenge existing processes troubleshoot issues and continuously improve speed to market.
• Work in partnership with Customer Care to engage brand partners in enhancing the end-to-end customer journey and proactively eliminating points of friction
• Facilitate the working relationship between our Brand Partners and ASOS Marketing teams to engage in Retail Media and marketing campaign opportunities.
• Collaborate with Digital and Global Trading teams on promotional calendar and on-site visibility and ranking.

Qualifications :

Wed love to meet someone with 

• Experience: Minimum of 3 years in account management ideally managing large digital accounts in a Key Account selling environment marketplace experience beneficial.
• Skills: Strong analytical abilities proficiency in MS Office experience with marketplace analytics tools and middleware providers.
• Communication: Excellent verbal and written communication skills with the ability to manage relationships and collaborate across teams.
• Problem-Solving: Proven track record of identifying issues and implementing effective solutions in a fast-paced environment.
• Team: Experience in leading a team with the ability to coach and develop fostering open communication and collaboration to engage and achieve shared objectives

• A proven track record in Merchandising within a fast-paced and rapidly changing environment 

• Demonstrates the ability to drive the success of this new area through creative and commercial thinking 

• Strong relationship management & communication skills 

• Embraces and champions the benefits of change within the wider team 

• Builds great relationships with internal stakeholders 

• Has an effective and inclusive management style role modelling positive behaviours and providing the team with clear direction and development 

• Has strong systems skills including advanced Excel and relevant trading systems. 

Additional Information :

BeneFITS

• Employee discount (hello ASOS discount!)
• ASOS Develops (personal development opportunities across the business)
• Employee sample sales
• Access to a huge range of LinkedIn learning materials
• 25 days paid annual leave an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash or use towards other benefits

Remote Work :

No

Employment Type :

Full-time