Order Taker - Room Service
Posted on :
13-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are seeking a friendly and efficient Order Taker for our Room Service department in Baghdad Iraq. As an integral part of our hospitality team you will be responsible for ensuring guest satisfaction by accurately taking and processing room service orders.
- Attends training sessions as per instructions of the immediate Supervisor i.e. guest care telephone manners up-selling entering guestrooms etc.
- Works as per Room Service duty schedule.
- Ensures that under no circumstances the telephones are unattended and practice impeccable telephone manners.
- Performs cashier duties if the situation calls for.
- Takes reservations for other outlets during break times if the situation requires.
- Ensures her own pleasant appearance (condition of uniforms) and grooming.
- Works (hands on) with the team to prepare the daily service mise en place.
- Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
- Assures the well-being of all guests by maintaining a close and friendly yet discrete contact.
- Refers guest complaints directly to the immediate person in-charge / Room Service Manager.
- Directly involved in the order taking and order placing process while dealing with guest requests and orders courteously efficiently and promptly.
- Attends all meetings and briefing sessions to maintain open communication within the assigned team.
- Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
- Flexible to work in other areas when required by the immediate Supervisor.
- To report any equipment failures/problems to the Maintenance Department.
Qualifications :
- High school diploma or equivalent
- Proven customer service experience preferably in hospitality or food service
- Excellent communication skills in English; proficiency in Arabic is highly desirable
- Strong attention to detail and ability to multitask in a fast-paced environment
- Basic math skills for handling financial transactions
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
