Customer Service Representative/ Dispatcher
Customer Service Representative/ Dispatcher
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Job Description
- Competitive salary
- Health insurance
- Paid time off
- Our Northern Family: We work as a team care for one another and have fun!
- Help Others: We are Passionate about Helping Others.
- Do the Right Thing: We are not perfect but we always do whats right.
- Eager to Learn & Grow: Always reaching and growing to learn our craft.
Monday through Friday 11:00am - 7:30
- Answers inbound calls and schedules HVAC plumbing & electrical service maintenance and sales calls.
- Ability to follow scripting while prioritizing call types for maximum efficiency and success.
- Must be Detail Oriented and have the ability to Multitask.
- Set up customers and schedule service calls.
- Fill in dispatcher as needed -
- Help with outbound calls and other duties as assigned when needed.
- 2-3 Years of Customer Service Experience Desired along with dispatching
- Must be Reliable
- A strong understanding of the Twin Cities Marketplace Helpful
- Excellent Communication and Customer Service Skills
- Understands the importance and balance of teamwork and working effectively with our internal/external customers.
- Ability to multitask under pressure.
- Good written and verbal skills
- Good computer skills are needed.
- Positive Attitude and meet our core values.
- Service Titan a plus
- People-oriented and results-driven.
- A passion for delivering excellent customer service.
- Possess excellent oral written and telephone communication skills.
- Competent office software skills.
- Dedicated to continuous learning.
- Hardworking persistent and dependable.
- Exhibit a positive and professional attitude.
- Self-motivated and self-directed.
- Demonstrate patience persuasiveness and persistence.
- Self-assured and confident in asking for the sale.
- Effective in managing a large volume of incoming phone calls chats and emails.
- Possess excellent time management and organizational skills.
- Excel in a fast-paced high-energy environment.
- Value collaboration and teamwork.
- Demonstrate good judgment and creativity.
- Act with integrity and honesty.
- Hourly Pay
- Medical Dental & Vision Insurance
- Life Insurance Coverage
- Short Term Disability
- Long Term Disability
- 401K Match
- Holiday Pay
- Vacation Pay
- Plus many other spiffs contests and fun work environment
- 2years
- Monday to Friday
- Weekends as needed
- Call center
- In-person
- Office
Join Northerns One Hour Team!
Northerns One Hour Heating & Air Conditioning proudly services the Minneapolis and North Metro area! We have been providing exceptional service since 1990 and are passionate about helping others and working as a team. At Northerns One Hour Heating we live by our Code of Ethics We Believes and our Core Values!
We are looking for rockstar employees who are just as passionate as we are and match our Core Values.
Northerns Core Values!
- Our Northern Family: We work as a team care for one another and have fun.
- Help Others: We are passionate about helping others.
- Do the Right Thing: Were not perfect but we always do whats right.
- Eager to Learn & Grow: Always reaching and growing to our master craft.
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true our employees come first! How do we prove it First things first.
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Pay: We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate.
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Flexibility:We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
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Career Path: We offer you an unlimited future with our world class training programs. Our training programs include Technical Training Virtual technical training communications sales and more! If you are serious about your career and want to learn from the best in the industry apply today!
So if you have a great attitude and a strong workethicand are someone who takes pride in the work you do then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits scheduling and compensation at this franchise should be made directly to the franchise location and not to One Hour Heating and Air Conditioning Corporate.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
