Product Support Specialist
Product Support Specialist
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Job Description
Company Description
BlueStar is a leading global solutions-based distributor of Point-of-Sale Bar-coding data collection radio frequency identification (RFID) Security and Wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market offers award-winning technical support and is an authorized service center for a growing number of manufacturers.
Job Description
The Product Support Specialist is primarily responsible for developing plans and executing projects and initiatives that support the short and long-term marketing strategies for multiple Specialty Electronic vendor lines.
- Build and manage strong vendor relationships
- Manages product pricing including changes promotions and exceptions
- Create and run weekly monthly and quarterly reporting on sales inventory demo equipment stock distribution programs.
- Analyze sales trends of product line including pipeline deal management customer analysis price exception reports
- Assist in product end-of-life product management
- Assist purchasing in stock management such as understanding the stock rotation procedures parameters by product and timely execution
- Administer vendor Partner Programs including vendor / audit reports
- Utilizing creative problem-solving skills to resolve both technical and functional problems
- Determining the right course of action or escalation path for requests/issues
Skills/Experience
- 1-3 years customer service experience
- Strong customer management skills
- Strong analytical and problem-solving abilities
- Excellent organizational and time management skills
- Strong team player that is willing to help other team members at all times
- Excellent communication skills with proven ability to listen and empathize with the customer
- Ability to communicate technical details to a non-technical audience
- Self-starter self-directed and independent thinker
- Proven propensity to learn new technologies
Required Experience:
Unclear Seniority
Employment Type
Full-Time
