Intake Coordinator

POSITION TITLE: Intake Coordinator Bloomington MN Office(Temporary Part-Time)

REPORTS TO: Director

STARTING WAGE: $30.00

ABOUT HIRED

At Hired we specialize in supporting individuals whose opportunities have been shaped by historic and systemic inequities. We strive to provide coaching and skill-building opportunities at every step of their journey while helping individuals stabilize by meeting their basic needs and navigating systems of support.

Hires mission is to nurture purpose and advance economic opportunity for all through individualized employment and career services. Our values include:

Putting People First

Going the Extra Mile

Advancing Equity

Working Together

In addition to competitive salaries Hired offers work/life balance supported by a generous paid time off program that includes 3 weeks vacation 2 weeks personal & health 3 floating holidays and 12 observed holidays. Our group health benefit includes free virtual or in-home visits and more than 500 free medical prescriptions for enrolled employees and their household members. Other offerings are dental Health Savings Account and Flexible Spending Accounts; employer paid short- and long-term disability employer paid life insurance; 401(K) Retirement Plan with employer contributions; voluntary vision and legal insurance.

Hired is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age race color religion marital status familial status gender identity national origin sexual orientation disability or veteran status. Hired is an LGBTQIA2S friendly employer.

POSITION SUMMARY

Hired is seeking a part-time temporary Intake Coordinator responsible for creating a welcoming environment for all guests participants and families of Hired. Assess applications and supporting documents to determine initial eligibility. The successful candidate will be an empathetic listener and have excellent problem-solving negotiation communication skills.

This position works 10 hours per week in a hybrid work environment.

EXAMPLE ACTIVITIES

Intake

• Welcome potential participants utilizing exceptional customer service skills.
• Coordinate and facilitate all inquiries regarding programs and services.
• Conduct or assist in group or one-on-one program information/overviews for potential participants or
• Mass Layoff Projects. Manage referrals and screen to make sure participants meet eligibility guidelines.
• This requires working knowledge of eligibility guidelines for all programs.
• Assist participants with enrollment document process including distributing forms completion and submission.
• Refer individuals to other programs or community agencies when Hireds services are not appropriate.
• Assign participants to appropriate program based on eligibility criteria.
• Assign participants to appropriate Employment Counselor based on counselor expertise and case load.
• Contact managers for determination on case assignments as necessary.
• Facilitate co-enrollment with other Hired programs.
• Facilitate interpreter services as necessary.
• Facilitate communication among all team members for coordinated services.

Reports/Data Entry

• Perform data entry in Microsoft Office and program specific computerized record keeping and reporting systems including but not limited to Excel spreadsheets Workforce One and MAXIS (state
  record keeping systems).
• Access Maxis to determine monthly participant SNAP E&T eligibility status.
• Maintain tracking system for contract requirements specifically live contacts.
• Ensure and maintain data accuracy across record systems.
• Maintain tracking system for referral and counselor assignments.
• Case note participant activities when appropriate.
• Maintain compliance with program contract requirements and program policies

REQUIRED SKILLS

• Two (2) to Three (3) years of relevant experience is required. Relevant experience for example could be customer service sales or call center experience.
• Experience and/or desire to work effectively with persons of all cultures economic and educational backgrounds.
• Advanced computer proficiency in Microsoft Office Suit ability to perform accurate data entry in multiple record keeping systems.
• Strong analytical prioritization and problem-solving abilities
• Skill in written and oral communication
• Ability to work effectively with others.
• Efficient organizational and planning skills
• Ability and willingness to respond constructively to rapid change.
• Ability to work independently with excellent attention to detail.
• Ability to maintain confidentiality regarding client and program related information.

PHYSICAL REQUIREMENTS

Able to sit for extended periods perform computer and data entry functions. Additional physical requirements that occur may not be listed above but are inherent in performing the positions essential functions.

WORK ENVIRONMENT

May vary semi-sedentary involving office and fieldwork. Use of general office equipment to include telephone computer copier fax and other office equipment. Maintain regular business hours daily.

OTHER EXPECTATIONS

• Understand and support Hireds mission.
• Carry out all job responsibilities in the spirit of equity and inclusion.
• Desire to develop and grow intercultural competency.