Healthcare Support Representative
Healthcare Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
Receiving and processing patient admissions responding to questions assisting with the development of an initial plan of care and providing exceptional customer service.
Duties and Responsibilities:
- Receives and processes patient admission into our agencys EMR system for home health services.
- Coordinates care by assigning case manager and clinician to ensure 48 hour admission.
- Follow up on inquiries related to the patient admission and staff availability.
- Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule.
- Data Entry using EMR (Kinnser) Secure messages application Gmail google doc office (Adobe and Excel).
- Provides outstanding customer service.
- Answer incoming calls and place outbound calls.
- Answers intake calls explaining services and setting appointments.
- Scheduling/rescheduling appointments managing 15 calendars.
- Assists nursing therapists and administrative team as needed.
- Performs other duties of a similar nature or level.
Qualifications:
- Have finished at least 1 year in Nursing Medical Technology or other related field
- Prior BPO or home health experience required
- Good English communication skills both written and spoken
- Must be willing to handle inbound and outbound calls; strong phone skills are a plus
- Strong administrative skills accurate typing and spelling are essential to this role
- Familiarity with medical terminology
- Ability to work with computers and different software packages (e.g. MS Office)
- Ability to enter in large amounts of data into systems
- Ready to take new responsibilities and grow professionally
- Willing to ask questions and work as a part of the team even remotely located
- Available for occasional overtime work
- Willing to start ASAP
- Willing to work full-time night shift
- Looking for a long-term position
About SVC:
Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Select VoiceCom and think its a great place to work! The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!
Employment Type
Full Time
