HCM Support Specialist
HCM Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Role:
We are looking for a dedicated ERP HCM Support Senior Specialist to manage Level 1 support services across HCM platforms. The ideal candidate will ensure accurate and timely resolution of issues maintain effective communication with stakeholders and support administrative and reporting functions within the HCM support team.
Key Responsibilities:
-
Administer ERP/HCM Level 1 support services and manage support workflows
-
Ensure timely resolution and documentation of user support issues
-
Coordinate with internal teams and stakeholders for efficient support delivery
-
Track monitor and report on support requests and resolutions
-
Provide assistance and guidance to users on HCM-related queries
-
Generate accurate reports and insights on support activities
Key Skills:
-
Strong organizational and administrative capabilities
-
Excellent communication and user support skills
-
Solid understanding of ERP/HCM systems support processes
-
Hands-on experience with Oracle Fusion or SuccessFactors HCM
-
High attention to detail and data accuracy
-
Ability to manage multiple priorities in a fast-paced environment
Qualifications:
-
Bachelors degree in Computer Science Information Systems or a related field
-
Strong foundation in business process analysis and ERP systems
Employment Type
Full-time
