Intensive Case Manager - Healthy Living
Intensive Case Manager - Healthy Living
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Job Description
Mission Statement
We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services training and referral to community resources. Ending homelessness on youth one family one individual at a time.
Benefits of working at HELP of Southern Nevada
15 paid Holidays
Birthday Holiday
Paid sick and vacation time
403B
90% of the employee only premium is paid for Medical Dental Vision and Life Insurance
Employee Assistance Program (EAP)
Adult Housing Programs (AHP)
Healthy Living Intensive Case Manager
Hours: Monday - Thursday
Status: Full-Time - Non-Exempt
Reports to: Adult Housing Programs (AHP) Supervisor
About the Department:
The New Beginnings Intensive Case Manager (ICM) provides permanent supportive housing to chronically unhoused adults without children (AWOC). Support participants in overcoming challenges and building a pathway to a better quality of life foster self-sufficiency and stability.
Job Summary:
The Healthy Living Intensive Case manager reporting to the AHP Supervisor provides direct intensive case management services to medically fragile chronically homeless adults.
- Conduct initial interview/intake and client needs assessments
- Provide case management and supportive services to clients moving into long-term housing to promote transition from unhoused to residential stability
- Create individualized case plans with each adult member of the household based on the clients needs to achieve self-sufficiency
- Review the clients treatment plan monthly update the clients case plan and track outcomes
- Connect clients with wrap-around services through other programs offered at HELP including Workforce Services Job Readiness Workshops Energy Assistance Program holiday programs etc.
- Connect clients with mainstream programs including but not limited to Medicare and SSI/SSDI
- Provide clients with referrals and resources for other social services and partner agencies
- Communicate effectively with individuals from a variety of social cultural and economic backgrounds
- Meet with clients monthly and complete income calculations and rent requests before the 1st of the following month
- Conduct weekly/semi-monthly home visits
- Provide transportation to clients to ensure that all appointments are kept
- Enter case notes and services daily into HMIS reflecting activities of the clients progress
- Attend monthly case conferencing meetings with Managed Care Organization (MCO) to discuss and review client progression
- Always maintain audit-ready files
- Maintain clear boundaries with all clients and providers
- Must never allow your or the organizations ethical standards to be compromised
- Facilitate Life Skills Training sessions for clients on-site 2-3 times per quarter
- Attend meetings and trainings as required
- All other job-related duties as assigned by management for needs of the business
The ideal candidate will possess the following knowledge skills and abilities:
- Knowledge of local social service agencies and programs as they pertain to the local unhoused population
- Knowledge of applicable statutes ordinances and codes
- Knowledge of social service work and interviewing/referral techniques
- Experience and understanding of unhoused issues
- Understand and follow complex instructions and procedures
- Ability to analyze situations accurately and adopt an effective course of action
- Communicate effectively with persons from a variety of social cultural and economic backgrounds and possess a demonstrated understanding of and sensitivity to culturally diverse populations.
- Effective written verbal and listening skills
- Ability to independently initiate and maintain effective working relationships and respond to correspondence from all business contacts
- Ability to be flexible and quickly adjust to shifting priorities
- Organize work schedule and budget time
- Understand and follow all agency policies and procedures
- General computer knowledge and the ability to use Microsoft Office software
- Ability to work flexible hours as required by the client caseload.
- Ability to perform accurate mathematical equations calculate clients rent and utility costs and request funding to pay those bills
Required Qualifications:
- Proof of Highschool Graduation or GED
- Active Nevada Drivers License with clean MVR
- 2 years experience with data entry compliance or related field
- Previous experience working with unhoused population
Preferred Qualifications:
- Bachelors Degree in Social Work or related field
Required Experience:
Manager
Employment Type
Full-Time
