Salesforce Engagement Director
Salesforce Engagement Director
Posted on :
13-06-2025
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1 Vacancy
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Job Description
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
TTEC Digital seeks a Salesforce Engagement Director to join our growing Salesforce Practice! This is a 100% remote opportunity!
As a Salesforce Engagement Director within our Professional Services team you will serve as the primary liaison between our clients and internal sales and delivery teams. You will lead complex Salesforce engagements ensuring on-time high-quality and strategic delivery of Salesforce-based solutions across a variety of Salesforce Clouds and technology solutions.
As a CX-primary organization you will be supporting a primary-service experience organization focusing on agent optimization agentic AI analytics experience design process optimization and more. Your role is pivotal in building client trust aligning technical execution with business outcomes and driving program success across the full lifecycle from initial scoping through delivery support.
What You Will Be Doing:
- Partner with the VP of Sales and Solution Engineering to drive scoping documentation estimates and discussion documents prioritizing a globally optimized delivery model margin applicability and solution outcomes for the client.
- Manage the full lifecycle of Salesforce engagements including discovery solution design delivery oversight and post-go-live support.
- Act as the trusted advisor to executive stakeholders and product owners; ensure alignment between business goals and technical strategy.
- Partner with technical architects developers and cross-practice teams to ensure timelines budgets and deliverables are met or exceeded.
- Define engagement frameworks cadence of reporting KPIs and governance models. Lead status calls steerco meetings and escalations as needed.
- Bring functional knowledge across Salesforce Clouds and integrations with CCaaS platforms data layers and AI tooling.
- Identify engagement risks early and implement mitigation strategies while maintaining positive client relationships.
- Support account expansion by identifying new opportunities assisting in proposal development and partnering with sales teams.
- Supporting the client and/or internal teams on driving business value conversations assessments and/or outcome-based modeling.
Pre-Sales Engagement Support
Engagement Ownership:
Client Relationship Management:
Delivery Coordination:
Program Governance:
Salesforce Expertise:
Risk & Issue Management:
Growth Enablement:
Strategic Planning & Value:
What You Will Bring:
- 510 years of experience in technology consulting or professional services with a focus on Salesforce platform delivery
- 3 years in an Engagement Manager or Delivery Leadership role managing Salesforce-related programs in the Enterprise space
- Comfort and proven track record of leading delivery team members including but not limited too project management delivery leaders technologists and business architects preferably globally
- Strong understanding of Salesforce Sales Service Experience and/or Marketing Cloud; familiarity with integrations to CCaaS or data ecosystems is a plus
- Experience overseeing both Agile and waterfall project methodologies specifically the adaptive methodology
- Proven client-facing skills with experience presenting to stakeholder VP and C-level stakeholders
- Baseline Salesforce certifications (e.g. Administrator Service Cloud Consultant PMP or Scrum certifications) are highly preferred
$170000 - $220000 a year
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#LI-DD1
Please note: We are only accepting applications from candidates residing in Arizona Colorado Florida Georgia Illinois Indiana Massachusetts Michigan Minnesota Missouri New Jersey New York North Carolina Oklahoma Pennsylvania Tennessee Texas Virginia DC Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical dental vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LI-Remote
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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