Inbound Product Manager - Platform Security
Inbound Product Manager - Platform Security
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Job Description
Role:
As a Product Manager on the Authentication team at ServiceNow youll shape how every single customer securely accesses our platform from Fortune 500 enterprises to public sector organizations. Youll own products at the heart of our security foundation including login MFA SSO and zero trust access influencing billions of secure transactions globally. This is a high-visibility role where your work will directly enhance trust usability and compliance across our ecosystem. Youll join a collaborative mission-driven team that thrives on solving complex security challenges at scale. If youre passionate about building secure user-friendly authentication experiences that matter this is your platform to make a global impact.
What you get to do in this role:
- As the Product Manager for User Authentication you will define and drive the roadmap for core authentication capabilities like login SSO MFA and adaptive authentication.
- Youll collaborate closely with engineering design QE and documentation teams to deliver secure seamless user experiences.
- Youll gather requirements prioritize features and ensure timely execution.
- Youll analyze customer feedback usage data and security trends to make informed decisions.
- Cross-functional alignment and clarity in execution will be central to your day-to-day.
- Assume leadership responsibilities as anaccountable owner who is committedto the outcome regardless of the role ororganizationalboundaries
- Work withmultipleteamstoguideprojectsthroughdevelopmentand bring high-quality products to life
- Integrate usability studies research and market analysis into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
- Develop multi-modecommunications that convey a clear understanding of the needs of different audiences
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Proven experience of 2 years in Identity and Access Management (IAM) or platform security with hands-on involvement in authentication protocols such as SAML OIDC MFA or certificate-based auth.
- Strong product execution skills able to define product requirements write user stories and work closely with engineering and design to deliver features from concept to launch.
- Customer-centric mindset with technical acumen able to understand developer and enterprise admin needs translate them into product requirements and collaborate effectively with cross-functional teams.
- Clear and concise communication skilled at conveying product vision strategy and priorities to both technical and non-technical stakeholders.
- Experience working on zero trust security models or adaptive authentication systems.
- Familiarity with compliance frameworks (e.g. NIST SOC 2 ISO 27001) and how they influence authentication design.
- Prior experience in a SaaS or enterprise platform environment especially involving developer-facing products or APIs.
- Strong prioritizationskillsandthediscipline to focus on highimpactactivities
- Experience defining andcapturingproductrequirementsandtransforming them intoaproduct roadmap
- Deep curiosity about customerneeds along with building customer relationshipsand delivering customer-centric solutions
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
