Apple Computing Specialist
Apple Computing Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This role provides full service and solutions support to customers in the areas of Vendor Experience. Our Certified Advisors are responsible for delivering profitability by achieving revenue margin solution and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate promote and sell products and services.
At Best Buy we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
- Helps drive a positive customer experience by building relationships exhibiting empathy and providing solutions to their needs.
- Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
- Achieves team and individual goals while enabling an excellent customer shopping experience.
- Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
- Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.
- Engages with customers for consultations whether it be in-store over the phone or chat options online.
- Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
- Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.
- Maintains assigned departments merchandising and readiness to serve customers.
- Provides feedback on products and customer engagement with vendor partners representatives and market teams.
- Acts as trusted subject matter expert brand advocate and product champion for specified vendor product assortment.
- Coaches and trains coworkers on new vendor technology and services.
- Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.
- Ability to work successfully as part of a team
- Prior experience serving as a specialist in premium luxury or complex technology solutions
- 1 year of experience working with consumer electronics
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Required Experience:
IC
Employment Type
Full Time
