Logistics Coordinator
Logistics Coordinator
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Job Description
The Logistics Coordinator is responsible for managing and coordinating the transportation of goods ensuring timely and cost-effective delivery while maintaining compliance with all regulatory requirements. This role requires strong communication skills attention to detail and the ability to handle multiple tasks in a fast-paced environment. As a faith-based organization we expect all associates to model our core values through their actions decisions and collaboration with others.
As a faith-based organization rooted in biblical principles we strive to reflect these values in our work relationships and decision-making. We expect all associates to learn embrace and actively model our core values through their actions choices and collaboration with others. This commitment is essential to sustaining our culture and achieving shared success.
This job description does not describe all the activities duties responsibilities or physical demands that are required of the employee for this job. Likewise the work environment described is merely representative. Duties responsibilities activities physical demands and work environment may change at any time with or without notice.
ESSENTIAL DUTIES/RESPONSIBILITIES:
Shipment Coordination & Execution
Receive and process shipment requests from internal and external customers.
Determine appropriate shipping methods (LTL FTL air ocean etc.) based on cargo type delivery timeline and cost.
Schedule pick-ups and deliveries verifying all shipment and carrier details.
Carrier Relations & Rate Negotiation
Source qualify and assign carriers based on load requirements service quality and availability.
Negotiate competitive freight rates to maintain profit margins and service standards.
Develop and maintain strong relationships with reliable carrier partners.
Monitor carrier performance and resolve any service-related issues.
Customer Service & Communication
Serve as the primary point of contact throughout the shipment lifecycle.
Provide shipment updates and manage communications related to delays changes or issues.
Respond to inquiries and service requests with a customer-focused approach.
Tracking & Issue Resolution
Monitor shipments using tracking systems and direct communication with carriers.
Address delays damages or routing issues in a timely and professional manner.
Communicate real-time updates and resolutions to stakeholders.
Documentation & Compliance
Prepare and review shipping documentation including:
Bills of Lading (BOL)
Commercial invoices
Customs declarations (international shipments)
Proof of Delivery (POD)
Ensure adherence to DOT regulations customs requirements and internal policies.
Maintain accurate records for compliance and audit readiness.
Logistics Support
Schedule and coordinate transportation for inter-company product transfers.
Identify and assist in implementing cost-effective shipping solutions.
Support logistics projects and complete other duties as assigned by leadership.
Reporting & Administration
Track and report on key performance indicators (KPIs) including delivery timelines and carrier service levels.
Maintain accurate and up-to-date shipment logs and documentation in the TMS or ERP system.
Assist with billing and invoicing processes to ensure accuracy and timely submission.
Perform additional duties as assigned.
All associates are expected to learn understand embrace and model our core values through actions decisions and collaboration with others. This is key to maintaining our culture and achieving shared success.
EDUCATION WORK EXPERIENCE AND PROFICIENCIES: Summary of education work experience and proficiencies listed here.
Education and Experience
- High school diploma or equivalent required; associate or bachelors degree preferred.
- 13 years of experience in logistics freight forwarding or freight brokerage.
Technical Skills
- Proficiency with Transportation Management Systems (TMS) and shipment tracking software.
- Familiarity with DOT regulations and international shipping practices if applicable.
Core Competencies
- Strong communication and negotiation skills.
- Problem-solving and critical thinking.
- Ability to prioritize tasks and manage multiple shipments in a fast-paced environment.
- Self-motivated with attention to detail and accuracy.
Preferred Qualifications
- Experience with LTL FTL air ocean or rail freight operations.
- Existing book of business or established carrier network.
- Bilingual in Spanish Mandarin or other languages is a plus.
Required Experience:
IC
Employment Type
Full-Time
