We are seeking a dynamic and customer-focused Sales Coordinator to join our team in Baghdad Iraq. As a Sales Coordinator you will play a crucial role in supporting our sales team managing customer relationships and driving revenue growth for our hotel.
- Support the Director of Sales & Marketing in managing appointments scheduling reports and travel planning.
- Coordinate the teams daily weekly and monthly schedules follow-ups training reminders and internal communications.
- Assist in preparation and distribution of business presentations sales reports and meeting documentation.
- Maintain and update a comprehensive filing and documentation system (both digital and physical).
- Prepare and manage the departments office supply inventory purchase requests and materials requisition.
- Assist in compiling and updating client databases on Opera and Microsoft Excel.
- Prepare and send quotations sales proposals contracts and corporate offer letters as directed by Account Managers.
- Track incoming inquiries group requests and promotional email campaignsensuring timely responses (within 24 hours).
- Support the execution and follow-up of sales activities FAM trips local exhibitions and promotional campaigns.
- Coordinate client in-house visits and hotel tours in the absence of the Sales Team ensuring professional representation.
- Maintain and replenish brochures fact sheets flyers and presentation kits for corporate use.
- Update promotional information across digital platforms including the hotel website and client-facing communication as assigned.
- Conduct outbound calls and email campaigns to existing and prospective accounts as directed
- Uphold the Mvenpick brand ethos and Heartist values in all internal and external interactions.
- Demonstrate a positive courteous and guest-first attitude maintaining a high standard of grooming and presentation.
- Show a strong sense of confidentiality and ethics in handling sensitive information.
- Promote team synergy and inter-departmental cooperation.
- Remain adaptable to extended working hours or alternative assignments when operational demands require.
- Maintain familiarity with hotel offerings room categories facilities promotions and policies.
- Ensure the Sales Office is manned during working hours coordinating breaks accordingly.
Qualifications :
- 2 years of experience in a sales coordination role preferably in a related industry
- Excellent verbal and written communication skills in English and Arabic; additional language skills are a plus
- Strong interpersonal and problem-solving abilities
- Exceptional organizational skills with the ability to manage multiple tasks simultaneously
- Detail-oriented with a focus on accuracy and timeliness
- Proven ability to work collaboratively in a team environment
- Self-motivated with the ability to work independently in a fast-paced setting
- Excellent customer service skills with a professional telephone etiquette
- Strong sales and presentation skills
Remote Work :
No
Employment Type :
Full-time