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Domestic Logistics Customer Service Agent

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1 Vacancy
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Job Location drjobs

Hawthorne, NV - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Schedule: Monday-Friday 8AM-5PM

Scope of Position: Ensure the proper and timely movement of freight and information while providing exceptional customer service within the Transcon department

Major Duties and Responsibilties

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace Transcon files as required
  • Use Workflows on daily basis
  • Ensure timely dispatch of shipments and communication to customers.
  • Interact with our customers in arranging their domestic shipments meeting customer service standards
  • Contribute to maintain strong relationships with service providers
  • Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
  • Understand department process flow constantly looking for areas of improved efficiency
  • Ensure all customers standard operating procedures are followed and updated
  • Meet KPI standards as per the company procedures

Qualifications :

Minimum Qualifications: 

  • High School Degree or equivalent required
  • Successful candidates must pass a background check
  • Must be legally authorized to work in the United States
  • Must not require future sponsorship for employment visa
  • Fluent in English both written and verbal
  • Must have the ability to work overtime in support of the departments needs
  • Must be able to commute to the city of Hawthorne CA
  • Comfortable with numbers and basic mathematical skills
  • Comfortable working in a professional business environment

Desired Qualifications:  

  • Associates or Undergraduate Degree Preferred
  • Good computer skills (Word Excel and familiarity with PowerPoint)
  • Ability to multi-task and prioritize throughout the workday while remaining focused and organized
  • Demonstrated ability to be proactive in thought and action
  • Strong organizational skills
  • Analytical with a strong attention to detail
  • Effective interpersonal skills including proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results
  • Ability to work independently and in a collaborative team environment
  • Willing to pitch in and help on last minute projects or assist team members
  • Excellent written verbal and interpersonal communication skills
  • Has a demonstrated strong work ethic and reliability
  • Willingness to work overtime as needed


Additional Information :

Reporting Structure 

  • Supervisor and Manager

Expeditors offers excellent benefits

  • Paid Vacation Holiday Sick Time 
  • Health Plan: Medical Prescription Drug Dental and Vision
  • Life and Long Term Disability Insurance 
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $19-$28 per hour


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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