drjobs Customer Success and Operations Associate

Customer Success and Operations Associate

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Chicago, IL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

About NativeMsg:
NativeMsg is a cutting-edge SaaS platform transforming how brands engage with customers through RCS (Rich Communication Services) Business Messaging. We help enterprises connect convert and communicate through dynamic mobile experiences. Join us in building the future of messaging.

Position Summary:
Were seeking a highly organized and customer-focused individual to join our team as a Customer Success & Operations Associate. This hybrid role blends onboarding account management and administrative support to ensure a world-class experience for our clients and seamless operations within our team. If youre looking to grow in the technology or digital marketing space we want to meet you.

Key Responsibilities:

Onboarding & Customer Success

  • Guide new customers through onboarding ensuring they feel confident using our platform
  • Serve as a primary point of contact for customer inquiries and success tracking
  • Help customers understand best practices and the business impact of RCS

Account Management

  • Support day-to-day management of client account
  • Coordinate with internal teams to deliver on campaign milestones and updates
  • Assist in creating client-facing materials status reports and usage insights

Administrative Support

  • Help maintain CRM and internal systems with accurate data
  • Assist with calendar scheduling invoicing and document organization
  • Support team operations and special projects across departments

What Were Looking For:

  • Bachelors degree (4-year) required
  • 13 years of experience in customer success account management operations or administrative support
  • Strong organizational and communication skills
  • Detail-oriented and proactive with follow-through
  • Prior exposure to SaaS digital marketing or technology environments is a plus
  • Experience with tools like Google Workspace CRM platforms (e.g. HubSpot or Salesforce) and project management systems is encouraged

Why NativeMsg

  • Competitive compensation including health benefits
  • Work directly with leadership and cross-functional teams in a fast-growing company
  • Exposure to cutting-edge messaging tech and innovative enterprise campaigns
  • Flexible work environment with opportunities for growth and impact
  • Be part of defining a new standard in mobile engagement

Required Experience:

IC

Employment Type

Full-Time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.