Customer Success Manager Gothenburg

About Justera Group
Justera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology teams and delivering end-to-end IT solutions. Led by dynamic female executives Justera Group focuses on helping businesses harness the power of digital technologies to continuously evolve in todays rapidly changing economy. The company has deep expertise in IT consultancy software development and recruitment services providing clients with purpose-driven well-trained consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle from hiring to ongoing management ensuring the right fit for each project on time and within budget. With their strong commitment to quality collaboration and client success Justera Group is a trusted partner for technology innovation across Sweden.

About the Role:

We are looking for a Customer Success Manager to support a growing tech company in the transport and logistics sector. This is a hands-on role focused on onboarding new customers ensuring successful platform adoption and building long-term client relationships. Youll work closely with customers from implementation through to daily usage offering support gathering feedback and identifying opportunities for growth and improvement. Youll also collaborate with internal teams to influence product development and service enhancements.

Key Responsibilities:

• Lead onboarding and implementation for new customers
• Provide ongoing support through help channels and direct interaction
• Build and maintain strong customer relationships
• Identify upsell renewal and expansion opportunities
• Support sales with insights and outreach efforts
• Collaborate cross-functionally with product operations and leadership
• Contribute to internal process and service improvements

Requirements:

• Fluent in Swedish and English (written and spoken)
• Based in or near Gothenburg with a valid Swedish work permit
• Experience in Customer Success Account Management or Implementation
• Background in SaaS logistics or tech-driven environments preferred
• Strong communication relationship-building and problem-solving skills
• Proactive structured and comfortable working in a fast-paced setting

What We Offer:

• A dynamic and innovative workplace driving advancements in cutting-edge robotic technologies
• The opportunity to collaborate with talented cross-functional teams on meaningful and impactful projects
• Competitive compensation and comprehensive benefits package
• A supportive culture that fosters continuous learning growth and professional development
• Flexible hybrid working model for an optimal work-life balance
• 25 days of annual leave to recharge and relax
• An annual wellness allowance of 3500 SEK to support your health and wellbeing