Mail Specialist
Mail Specialist
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Job Description
Position Title & Department:
5262
Our mission is to provide the university community with the ability to communicate and conduct business with each student staff faculty and department through prompt reliable secure and economical services for the collection and delivery of mail.
The University of San Diego an engaged and contemporary Catholic institution was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972 USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth goodness and beauty. Inspired by this centuries old tradition of Catholic higher education the University welcomes people of all faith traditions and any or no religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanitys urgent challenges.
The Mail Specialist is responsible for the accurate and expedient sorting of all incoming mail and parcels and is accountable for the delivery of those items to various departments on campus. Accurately input department accounts into the metering system and meter outgoing mail.
Periodically this position may be asked to contribute to either ad hoc or ongoing division/campus projects outside the scope of their day-to-day activities.
Duties and Responsibilities:
Sort incoming USPS UPS FedEx ground and overnight Amazon DHL and any other courier-delivered items:
- Accurately sort yearly totals ofUSPS mail and parcels 163705 pieces of intercampus mail 12732 FedEx overnight items and 21119 UPS packages to students faculty staff and administrators.
- Same-day sort of 98% of all first-class mail and parcels with a 99% accuracy rate.
- Assist Lead with accurate and expedient sorting of packages on loading dock using SCLogic Receiving Management System (i.e. scan identify label download information into the computer print manifest and obtain delivery signature).
Deliver sorted mail to campus:
- Expedient delivery of accountable letters time-sensitive grants and proposals and all classes of mail to 120 designated pick-up and delivery locations on campus.
- Track continuously changing USD employee location(s) for appropriate mail delivery
- Must be able to work efficiently expeditiously and cautiously under adverse weather conditions.
- Obtain signatures and be independently responsible for the correct delivery of all packages brought on campus.
- Works independently while making deliveries and is able to make in-the-moment customer service decisions for the USD community.
- In-depth knowledge of USD policy and procedures that impact responsibilities as well as in-depth knowledge of USPS FedEx UPS and other courier services.
Meter out-going department mail:
- Accurately input using Neopost G2 Metering system correct POETS code and job name for out-going metered mail.
- In-depth knowledge of over 260 departments and their respective POETS codes.
- Must be able to determine the best rate for items being mailed. He or she must always be up-to-date with complex Postal information to enable themselves to make critical decisions as to the suitability of a mail piece for whatever discounts are available.
Deliver metered and stamped mail to USPS:
- Drive USD vehicle to designated postal branch to pick up and drop off mail and supplies.
- Deliver bulk mailings to USPS; uses independent judgment and makes critical decisions regarding accurate paperwork current USPS policy and procedures to help expedite the processing of mail.
Train new hires and work-study students:
- On-going training and immediate supervision of newly hired employee(s) and any work-study and casual employees hired.
Serves as liaison to the campus community:
- Answers multiple incoming calls.
- Takes accurate messages.
- Gives information directions and/or instructions.
- Assures customers satisfaction with regard to delivery or inquiry of packages and or mail.
- Greets visitors.
- Contribute to or lead additional division/campus projects outside of typical duties to help further accomplish student or organizational goals. Additional assignments may be seasonal ad hoc or ongoing depending on the project.
Special Conditions of Employment:
- Able to work overtime during peak times when deemed necessary.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Minimum Qualifications:
- Requires HS Diploma and a minimum of two years of customer service experience.
- Must have a California drivers license.
- Must be able to lift up to 70 lbs.
Preferred Qualifications:
- At least six months in a similar mailroom environment helpful.
Performance Expectations- Knowledge Skills andAbilities:
- Able and willing to represent the University in a positive manner with prospective former and current students faculty staff and the community we serve.
- Ability to accurately sort to department and student mailboxes.
- Ability to memorize over 500 Faculty and over 1000 FT employee names and respective departments and locations on campus.
- Extensive knowledge of USPS stamp prices rules and regulations.
- Basic knowledge of UPS and FedEx services.
- Ability to operate scale cash register computer and metering systems accurately.
- Ability to access input and track data using a specialized tracking system.
- Ability to access input retrieve data with regard to student housing information.
- Ability to work effectively under pressure to meet various deadlines with a high accuracy rate.
- Must be able to remain calm and focused while operating university vehicles on and off-campus.
- Must maintain composure under the pressure of timely deliveries that may be compounded by interfering traffic and pedestrians.
- Must be able to plan and prioritize duties deliveries and processing on a daily basis
- Able to work overtime during peak times when deemed necessary.
- Ability to work within close confines dealing with multiple personalities.
- Demonstrated skills in both written and oral communications.
- Ability to get along with diverse personalities and populations.
- Ability to cooperate as a team player within all areas of the Mail Center.
- Possess flexibility and versatility in order to work effectively in an ever-changing environment.
Certificates Licenses Registration:
- Must have a California drivers license.
Tools and Equipment Used:
- Computer telephone cash register calculator postage scale van gas cart dolly pallet jack metering systems barcode scanner fax copier and other related office equipment.
$17.25 - $20.00 per hour; Medical and Retirement Benefited
The University of San Diego offers a very competitive benefits package including; medical and a retirement contribution given to you by the University and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience education and other factors including departmental budget.
30 Hours per week
Closing date:Open until filled
Note: External job postings will be up for at least three days. After that time applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is a smoking and tobacco-free campus. For more information visit Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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