Customer Service Representative III
Customer Service Representative III
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Salary Not Disclosed
1 Vacancy
Job Description
Are we RIGHT for you
The word RIGHT stands for what we VALUE: Respect Integrity Growth Honesty and Teamwork.
Why join our team
Middlesex Water Company (NASDAQ:MSEX) has been an industry leader since 1897. We promote professional and personal development in a work environment that is supportive and responsive. We understand the importance of our services and the individuals who uphold our reputation.
Joining our team means that you have a multitude of benefits that support you in and out of the workplace such as- full medical dental and vision benefits 401k paid time off tuition assistance learning and development opportunities employee assistance program and more. To learn more please visit
Job Summary:
Interact with all customers in a professional pleasant and informative tone. Successfully respond resolve and process inquiries for general water private fire protection and wastewater service customers within established Department performance metrics. Timely maintenance and update of customer accounts in CC&B. The successful candidate will be passionate about supporting and driving the Companys Values RIGHT: Respect Integrity Growth Honesty and Teamwork.
Work Performed:
- Respond process and resolve customer inquiries.
- Maintain and update customer accounts; issuance of field activities (FAs) input of data for inspection orders turn-ons and offs rebillings high bills etc.
- Process TO DOs to ensure accurate and timely billing.
- Prepare and send customer contact letters.
- Review and audit of post-meter reading route reports such as RPT 29 (exception report) and the unbilled list report.
- Analyze/correct crossed meter conditions
- Handle/bill stuck meter conditions.
- Process final bills.
- Process new service requests.
- On-line entry of transactions.
- Miscellaneous filing.
- Process cancel rebills.
- Monitor/log/process bankruptcy accounts.
- Process and control payments and pay plans.
- Monitor/prepare shut-off FAs and dispatch updated information to field personnel.
- Perform collection activities.
- Other duties and projects as assigned by supervisor.
- Process daily bank deposits daily cash and control sheet.
- Assist Billing Specialist as back up.
Qualifications:
- High school diploma.
- Intermediate computer skills including Excel and Word programs.
- Customer service experience.
- Excellent interpersonal and communication skills.
- Ability to speak and understand Spanish required.
Compensation & Benefits:
- Salary Range: $35742 $46757 annually based on experience and qualifications.
- Total Rewards Package Includes: - Medical dental and vision coverage (effective first of the month after hire).
- 401(k) with company match.
- Company paid life and disability insurance.
- Paid time off and 12 paid holidays.
- Tuition assistance and professional development opportunities.
Physical Requirements:
- This position requires constant operation of a computer and other office equipment such as printers copiers calculators.
- Must have the ability to visually inspect and review hard copy and online documents.
- Must be able to communicate detect converse with discern convey express oneself discuss and exchange information.
- Use written verbal and audio communication and information sources.
- Must be able to occasionally move about inside the office and use stairs to access file cabinets office machinery etc.
- Must be able to remain in a stationary position 50 % of the time
Americans With Disabilities Act:
- Climbing ability.
- Visual acuity.
- Manual dexterity.
- Heavy lifting.
- Normal hearing.
- Walking ability.
- Must be able to smell.
Candidates must be able to pass a drug screen pre-employment physical background check and have a valid drivers license.
No phone calls please. We thank all applicants in advance for their interest; however only those applicants who are being considered for the position or are currently employed by Middlesex Water Company will be contacted.
Candidates must possess authorization to work in the United States.
Middlesex Water Company and its subsidiaries are an Equal Opportunity Employer and welcomes applicants form all backgrounds.
This job posting complies with the New Jersey Pay Transparency Law effective June 1 2025 which mandates the disclosure of salary ranges benefits and other compensation in job advertisements.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
