Client Services Coordinator
Client Services Coordinator
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Job Description
Great that youre thinking about a career with BSI!
Client Services Coordinator
USA Herndon office based or East Coast homebased
Permanent
Application closing date: 18th June 2025
About the role
Our Client Services Coordinator (CSC) Team within Regulatory Services (RS) is looking for a Client Services Coordinator who services a global client base of internal and external clients; creates manages and maintains the master client data; completes the end-to-end delivery of set up and maintenance of client certification requirements; and works alongside the technical team to deliver as per regulatory and business requirements.
Responsibilities:
- Create and maintain client master data. Adhering to process rules regulatory framework and applying best practice you will create/maintain client data across all RS schemes such as ISO 13485 regulation and directive.
- Manage invoicing for the technical teams.
- Manage invoice credits queries and deliver resolutions.
- Maintain accurate system scheduling and job creation.
- Deliver Certificate Release final quality control review step pre issuing the certificate to the client.
- Manage client cancellation/suspension/refusal/Withdrawal process in collaboration with the technical team and adhering to EUDAMED guidelines.
- Plan prioritise and deliver work according to customer need and SLAs.
- Communicate across multiple teams and stakeholders within RS to effectively deliver required service such as Sales Technical Specialists Finance Darwin Planning Project Coordinators and Operation Project Managers.
To be successful in the role you will have:
- Excellent data management and organization skills with exceptional attention to detail.
- Experience in invoicing and query resolution.
- Ability to effectively communicate at all levels of the business internally and externally.
- Computer literacy and familiar with commonly used software tools (e.g. Windows Excel Word) and ability to learn BSI systems e.g. SAP Darwin Pointglobal.
- Ability to plan and prioritise tasks according to importance to the client and business needs.
- Experience from a regulatory background similar role or work experience would be beneficial.
BSI offers a competitive total reward package an independent and varied job in an international environment flexible working hours ongoing training and development with the inclusion of 20-days annual leave bank holidays medical dental vision and life insurance 401(K) with company contribution short-term and long-term disability maternal leave paid parental leave paid bereavement leave learning and development opportunities and a wide range of flexible benefits that you can tailor to suit your lifestyle.
The salary for this position is approximately $65450 annually; actual compensation is based on various factors including but not limited to the candidates competencies level of experience education location divisional budget and internal peer compensation comparisons.
Do you believe the world deservesexcellence
We are proud to be the business improvement company for other organizations to become more sustainable and resilient and finally to inspire trust in their products systems services and the world we live in.
Headquartered in London BSI is the worlds first national standards organization with more than 100 years of experience. We are a global partner for 86000 companies and organizations in over 193 countries.
If you want to contribute to this inspiring challenge bring your open and enthusiastic mindset to our dynamic team apply now and become part of the BSI family!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we goal is to create a sense of belonging for all employees by providing opportunities to develop grow andengage with our global organization all while having fun doing great is a community where everyone can thrive.
#LI-DNI
BSI is an Equal Opportunity Employer and we are committed to diversity.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually please speak to a member of our recruitment team.
Required Experience:
IC
Employment Type
Full-Time
