Direct Response Manager

Recognized by Newsweek in 2024 and 2025 as one of Americas Greatest Workplaces for Diversity

***This position will work onsite at our corporate office in Brentwood TN***

Make Lives Better Including Your you want to work in an environment where you can become your best possible self join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development as well as ongoing programs catered to your overall health and suite of health insurance life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical Dental Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident critical illness and hospital indemnity Insurance and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicants skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the companys 401(k) program.

Veterans transitioning active duty military personnel and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen Brookdale offers to advance fees for naturalization (Form N-400) application costs up to $725 less applicable taxes and withholding for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

The Manager Direct Response leads a team and oversees the strategy and execution of all Direct Mail and Print Media marketing programs. Manages $8M in media spend and has oversight of multiple advertising agency partners and is accountable for the strategy planning execution and optimization of these programs.

1. Leads a team of associates coordinating the development of direct mail and print advertising assets versioning proofing and other day-to-day activities as well as ensuring opportunities for development and growth.
2. Drives the annualized strategy and leads the planning operation and optimizing of Brookdales direct mail and print programs.
3. Manages channel budgets including a monthly budget reconciliation and invoice processing.
4. Spearheads the design creation and implementation of both direct mail and print media creative. Aligns with internal teams (Marketing Brand Legal Field etc.) and Agencies to execute campaigns.
5. Drives innovation by introducing new strategies tactics and formats challenging the status quo using data and analytics to improve performance of the programs.
6. Oversees testing and optimization strategy to include the design and measurement of complex tests optimizing accordingly and proactively based on results to improve ROAS (Return On Ad Spend).
7. Analyzes and reports results of campaigns using applicable metrics and develop/manage creative to optimize future performance. Presents campaign performance to leadership and the broader organization as an advocate for the programs.
8. Processes estimates accruals purchase orders invoicing and budget tracking.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Education and Experience
Bachelors Degree in Marketing Communications Business Administration or other related fields is required. Minimum of seven years of marketing experience in direct mail or print experience with customer segmentation database marketing client or agency side is required. Proven track record of leadership taking ownership and driving results.

Certifications Licenses and Other Special Requirements
None.

Management/Decision Making
Uses strong analytic skills and an in-depth understanding of the organization and the business in order to handle arising problems and issues. Solves diverse problems using solid analytical skills where limited precedents/guidelines exist.

Knowledge and Skills
Has an advanced knowledge of the organization industry and a functional discipline. Extensive understanding of technical areas gained through experience and used to complete and/or oversee assignments. Excellent written and verbal communication skills. Strong quantitative skills and proficiency in performing analyses in Excel and presenting insights; comfortable in a data-driven environment. Ability to think and perform both tactically and strategically with excellent interpersonal and team-building skills including experience managing high-performing teams.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop kneel crouch or crawl
• Talk or hear
• Vision
• Requires interaction with co-workers residents or vendors

Brookdale is an equal opportunity employer and a drug-free workplace.