Peak Time Digital Banking Specialist - Waco
Peak Time Digital Banking Specialist - Waco
Posted on :
12-06-2025
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1 Vacancy
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Job Description
Job Description:Part Time Digital Banking Specialist
Location:Waco
As a Digital Banking Specialist you will play a pivotal role in ushering our customers into the world of modern banking by empowering them with the knowledge and tools to navigate digital banking seamlessly. Your primary responsibility will be to educate and assist customers in utilizing the banks digital platforms and services while simultaneously making them feel welcome in our branch lobbies. In this role you will empower our customers to embrace the convenience and efficiency of digital banking while ensuring they have the knowledge and support needed for a secure and seamless experience. Your dedication to customer education will contribute to the banks digital transformation and customer satisfaction.
Responsibilities that we would like for you to be excited about:
Utilize technology to educate customers on our full range of digital banking options including but not limited to virtual tellers and our mobile app.
Educate customers on best practices for safe online banking habits.
Be a point of contact for customers facing technical issues or difficulties with our digital banking tools.
Gather feedback from customers regarding their digital banking experience and provide management with insights on trends that arise.
Stay well-informed about the banks products and service enabling you to identify opportunities to refer business to our Relationship Bankers.
Utilize tools and resources to document all services completed on our customers accounts.
Provide exceptional service through our SWARM Banking approach which involves greeting customers by name and greeting them as they walk into our lobbies.
Deeply understand and master our digital channels including but not limited to our virtual tellers (indoor and outdoor) digital banking phone banking and our contact center.
What we would expect you to bring to the team:
Technical Skills: Have knowledge of working with technology and operating systems to trouble shoot.
Adaptability: Adapt in fast paced environment with constant interruptions.
Detail Oriented: Focus and pay close attention to details.
Emotional Intelligence: Show empathy and appreciation for others.
Excellent Communication: Listen first and demonstrate strong verbal and written skills.
Exceptional Customer Service: Address inquiries resolve issues and assist customers by going the extra mile.
Initiative: Be motivated to succeed in this role and attain goals due to own enthusiasm and interest.
Interpersonal Skills: Demonstrate teamwork and motivate others around you.
Stress Management: Focus on what you can control and seek out help when needed.
Positive Attitude: Keep a positive attitude and communicate openly with your manager.
Experience and Basic Qualifications:
High School diploma
1 year of customer service experience
Qualifications that would be a plus:
Knowledge of Retail Banking
Work Hours:Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am 1:00pm.
Extracos Investment in You:
Consumer Banking Training Academy that will provide you the tools and knowledge to be successful.
Complete career path opportunities for your growth.
Ability to take your progress in your own hands with sophisticated software to document your personal development.
Partnerships throughout our branch network that can assist in your success.
Regular 1on1 meetings and coaching sessions with your leadership team.
Active approach to identify ways to improve the employee experience alongside the customer experience.
Annual Retail Awards and Recognition Event to celebrate employee successes.
Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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