Emergency Recovery Coordinator (ERC)
Emergency Recovery Coordinator (ERC)
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$ 58000 - 200000
1 Vacancy
Job Description
The ERC participates in restoration related community awareness events and programs.
The ERC is on call 24/7 and reports directly to the general manager and/or franchise owner.
Core Competencies:
Emergency Recovery Coordinators must possess strong interpersonal skills. Be able to build a strong rapport with the customer. Be comfortable entering highly charged and stressful situations. Proven ability to close sales and provide quality customer service. The ERCs represent the franchise and the Paul Davis brand and give it a face. ERCs need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression. The ERCs primary responsibilities are to be professional compassionate courteous positive and informative.
Effective ERCs must also possess knowledge of restoration products and services.
They are dynamic speakers and comfortable when interacting in both one-on-one and group settings. Stress tolerance the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness.
Duties:
Be familiar with assigned territory
Responsible for educating the consumer on products or services and effectively articulate the use and need
Monitors interprets and responds to lead sources
Responds to all generated leads and provides feedback to the GM and/or the franchise owner
Provide emergency recovery kits and services to the impacted property owner
Communicate services to effected property owner
Establish and maintain positive relationships in the local community Volunteer non-operational time to related community events
On-call availability 24/7 to include weekends and holidays as scheduled
Sell restoration industry products and services
Marketing
Achieve and remain current in required certifications
Support franchisee and franchisor organizational mission vision and value statement.
Skills and Qualifications:
Requirements: A high school diploma is required and an associate degree or equivalent certification in business administration or related field of study is preferred.
Three professional references computer literacy and proficiency with office productivity applications such as Microsoft Word Excel and PowerPoint are required.
4 to 6 years experience in any of the following or combination thereof: Restoration ERC Military fire service EMS police medical dispatching construction insurance restoration sales and customer service.
Interested and Qualified Candidates should submit: A completed resume cover letter and three professional references.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Required Experience:
IC
Employment Type
Full-Time
