Specialist, Solutions Center
Specialist, Solutions Center
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Job Description
Job Details
Description
Solutions Center Specialist
Job Location
University of Lynchburg - Lynchburg VA
Position Type
Staff
Education Level
High School Diploma
Job Shift
Full time 37.5 hours per week; Working hours are Monday-Friday from 8:30am - 5:00pm.
Salary
$21.50/hour
Job Category
Education
Reports to:
Director of Solutions Center
University of Lynchburg Overview:
The University of Lynchburg is a private nonprofit institution of higher education that strives to provide a diverse and inclusive environment fostering academic excellence and leadership. We are committed to our community and to nurturing a workforce that is dedicated to advancing our mission and values.
Position Summary:
The Solutions Center is meant to serve as a one stop shop for students employees and guests at the University of Lynchburg. This position is responsible for ensuring efficient and effective delivery of information and problem resolution for students across a range of administrative and support services including University Registrar Financial Aid and Student Accounts.
Essential Functions and Responsibilities:
- Maintain a welcoming attitude and presence and positively represent the Solutions Center and the University of Lynchburg
- Respond to visitors phone calls and other inquiries in a courteous and helpful manner (strong emphasis on providing quality customer service)
- Oversee the Solutions Center departmental email providing a response to all inquiries within 24-48 business hours
- Have a working knowledge of campus resources so as to provide information and referrals
- Assist in daily office operations (i.e. computer work making copies running errands etc.)
- Develop opportunities to engage with current students and employees in highlighting the Solutions Center and resources available
- Assist students in accessing MyHive student self-service portal (i.e. registration academic records financial aid payments)
- Counsel prospective and currently enrolled undergraduate and graduate students regarding scholarships and the various federal state and institutional financial aid programs offered
- Provide support for student billing and student payment services in person by phone and through written correspondence
- Assist with completion of transcript requests enrollment verification and address change requests
- Filing including work with confidential records
- Frequent use of Docs Sheets Forms and other Google Suite software
- Data entry and analysis
- Assist with office set up and/or organization
- Fulfill other tasks as assigned
Minimum Requirements:
- Minimum (1) year of customer service experience or evidence of strong interpersonal skills required
- Ability to speak and write effectively attention to detail ability to proofread
- Computer proficiency with word processing spreadsheets etc.
- Ability to multi-task and work well as part of a team
- Ability to handle confidential information with discretion
- Detail-oriented approach to the position
Preferred Skills/Experience:
- Bachelors degree
- Two (2) years or more of customer service related experience
- Experience in a higher education setting and/or experience with finance student accounts and/or financial aid
- Working knowledge of or the ability to learn and use database applications and other systems or applications that may be used within the University or division is also preferred
Equipment Used:
- Computer printer office phone cell phone copier/scanner
Working Conditions:
- The functions of this position are usually performed sitting with some standing. Some tasks may involve walking stooping kneeling bending lifting or carrying. Tasks such as working at a computer keyboard involve extensive wrist and hand movements.
- The normal work schedule is 37.5 hours per week with possible evening and/or weekend hours as needed..
Benefits:
- Comprehensive benefits package including health dental vision retirement plans and tuition assistance.
- Opportunities for professional development and career growth
Qualifications
Minimum Requirements:
- Minimum (1) year of customer service experience or evidence of strong interpersonal skills required
- Ability to speak and write effectively attention to detail ability to proofread
- Computer proficiency with word processing spreadsheets etc.
- Ability to multi-task and work well as part of a team
- Ability to handle confidential information with discretion
- Detail-oriented approach to the position
Preferred Skills/Experience:
- Bachelors degree
- Two (2) years or more of customer service related experience
- Experience in a higher education setting and/or experience with finance student accounts and/or financial aid
- Working knowledge of or the ability to learn and use database applications and other systems or applications that may be used within the University or division is also preferred
Required Experience:
Unclear Seniority
Employment Type
Full-Time
