Resilience Coordinator

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Job Title

What does a successful Resiliency Coordinator do at Fiserv

As a Resiliency Coordinator you will support and strengthen the resiliency of Fiserv Output Solutions operations. You will play a key role in evaluating existing disaster recovery and business continuity plans identifying gaps and implementing improvements. You will work closely with site operations IT facilities and enterprise continuity teams to ensure site readiness documentation accuracy and recovery effectiveness across all Output Solutions locations.

What you will do:

• Assess the current state of Disaster Recovery and Business Continuity processes across print and plastics facilities ensuring comprehensive evaluations and identifying critical improvement areas.
• Collaborate with site leaders and functional owners to gather necessary information uncover undocumented dependencies and identify gaps or inconsistencies in recovery strategies to enhance overall recovery readiness.
• Develop and implement scalable and sustainable Disaster Recovery plans where they are missing or insufficient ensuring alignment with enterprise standards and regulatory requirements for robust and compliant recovery frameworks.
• Facilitate regular Disaster Recovery exercises tabletop tests and recovery simulations to validate preparedness uncover deficiencies and drive continuous improvement across all recovery processes.
• Ensure that site-specific Disaster Recovery documentationincluding runbooks contact lists critical dependencies and restoration stepsis meticulously accurate consistently up to date and easily executable under pressure.
• Coordinate with enterprise risk and continuity teams to maintain alignment with broader Fiserv continuity strategies and meet audit requirements providing seamless integration across all recovery efforts.
• Track recovery metrics risk items and remediation plans delivering regular and actionable reporting to leadership and stakeholders to ensure transparency and drive ongoing recovery enhancements.
• Act as a central point of contact during actual disruption events coordinating the execution of recovery steps meticulously and documenting outcomes thoroughly for post-incident reviews.

What you will need to have:

• 6 years of experience in disaster recovery business continuity operations risk or IT service continuity roles including environments with evolving DR maturity and building documentation processes and governance from the ground up.
• 6 years of knowledge of disaster recovery testing methodologies business impact analysis (BIA) and risk assessments.
• Bachelors degree or equivalent combination of educational background related experience and/or military experience.

What would be great to have:

• Experience in high-volume production environments (e.g. print plastics card manufacturing).
• Familiarity with recovery standards and frameworks (e.g. ISO 22301 NIST FFIEC).
• Experience coordinating cross-functional recovery teams across facilities and disciplines (operations IT facilities compliance).
• Prior experience in tools such as SharePoint Excel ServiceNow and project tracking systems.
• Experience creating DR documentation and executive-level reporting.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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