Front Office Trainee
Front Office Trainee
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Job Description
o High level of English
o Knowledge of office tools: Excel Word Power point
o Good communication skills
o Positive attitude and proactivity
o Commitment to providing the highest level of customer service
o Organizational Capabilities
o Skills to work individually and in a team
o Good presence
o Appropriate behavior
Diversity Equity & Inclusion is at the core of who we are
We are committed to an equitable and inclusive workforce that represents all ages genders sexual orientation nationalities ethnicities disabilities cultures and viewpoints. Grounded in our founding purpose we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect creating a welcoming environment for all.
Your Candidate Experience in every selection process is very important to us. As such you might receive an email from The Hilton Recruiting Team () with the subject line Your experience with Recruiting with a request to learn more about your interviewing experience. The email is not spam and you can click the link. The survey should take no more than 1 minute to complete and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you.
Benefits
- Hilton University
Mental Wellness app - Go Hilton Team Member Rate
- Birthday off
- Free Breakfast
EOE/AA/Disabled/Veterans
As an intern in the FO department you will assist in the departments operations and guest service on a daily basis. You will be responsible for making the first impression on guests and performing the following tasks following the highest standards:
o Ensure accurate and efficient management of the reception operation including check-in and check-out procedures.
o Respond to guest requirements in an efficient manner and in a timely manner.
o Ensure that the head and supervisor of the Front Desk are informed of any relevant feedback from guests or other departments.
o Demonstrate a high level of customer service at all times.
o Fully understand the room categories rate types packs promotions and any other product necessary to carry out daily functions.o Maximise room occupancy and use proactive sales techniques to promote the hotels services and facilities.
o Understand the procedures regarding the acceptance of foreign currency credit cards and cash in accordance with the hotels credit policy.
o Telephone service.
o Ensure that guest submissions and messages are received effectively and efficiently.
o Act in accordance with the regulations established for fire safety and health and follow the corresponding procedures when necessary.
o Act in accordance with policies and procedures when working with hotel equipment.
o Attend the corresponding training courses when required
o Assist other departments when necessary and maintain good working relationships with colleagues.
o Work with the head of department to identify specific projects to complete during the internship period.
Required Experience:
Intern
Employment Type
Full-Time
