Customer Service Officer/ Licence Testing Officer
Customer Service Officer/ Licence Testing Officer
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Job Description
At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.
VicRoads empowers our people to learn and grow focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.
VicRoads is progressing too. In August 2022 we started on a new chapter when the Victorian State Government partnered with Aware Super Australian Retirement Trust and Macquarie Asset Management to operate registration and licensing services on its behalf.
We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access infrastructure and safety.
Salary:$63120 plus Super
Tenure:Full-time/ fixed term (6 months)
Location: Ballarat
About the role:
Numbering over 800 staff our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services policy advice and specialist services to our customers. Working as part of our South West Victoria Region you will be predominately based out of Ballarat CSC.
About the job:
Deliver registration and licensing services around the needs of our customers in a dynamic environment over the counter face to face by telephone and in writing in accordance with established policies and procedures work instructions and guidelines in a professional timely and courteous manner.
Investigate and resolve customer enquiries according to established policies and procedures work instructions and guidelines in a timely manner. effectively resolve customer complaints and escalate to supervisor where required.
Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
Work collaboratively as an effective team member to achieve key team and individual performance targets supporting and participating in team activities and assisting to meet team objectives.
Provide guidance and support to less experienced staff where required.
What we are looking for:
Exceptional customer service skills a positive can-do attitude with a keen eye for detail
Excellent communication skills coupled with a strong work ethic.
Adaptability flexibility and agility with regards to change and adopting new methods of working
A team player who is not afraid to go above and beyond where required.
Intermediate computer literacy skills
A full valid drivers license is required.
Reasonable travel is required.
Our Culture
Innovation powers progress but it doesnt come without support. To attract retain and develop talented people we reward initiative and ingenuity foster collaboration and offer dynamic career development. At VicRoads we embrace diversity and inclusion and were proud our workforce reflects the community we work for.
What we offer
Salary packaging Fitness Passport & discounts to hundreds of retailers
Opportunities for professional and personal development
Flexible working arrangements and family-friendly practices including 16 weeks paid parental leave
How to Apply:
Please submit your application via the Apply button.Applications should include a resume and a brief covering letter.Applications close 11.59pm on Sunday 22 June 2025.
For a copy of the Position Description please email
Unfortunately applications cannot be accepted via this email.
VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles predominantly located in Melbourne or Victoria.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
