Customer Services Officer
Customer Services Officer
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Job Description
Salary:26409 - 27711
Hours per week:37 hours
Interview date:Week commencing Monday 14 July 2025
Customer Services - Where Service Excellence Begins
Wiltshire Councils Customer Services team acts as the first point of contact for our customers by telephone face to face email and social media. We provide advice information and assistance to ensure enquiries are resolved to the customers satisfaction. This is an opportunity to work in one of our Trowbridge hubs and embrace hybrid working.
As a Customer Services Officer (CSO) you will be responsible for resolving enquiries across a broad spectrum of services such as Highways Waste and Recycling Environmental Health Housing Blue Badges Schools Admissions and Elections. Therefore the ability to multi-task and gain knowledge for several different services is essential for this role as is being able to work in a busy and often pressurised environment.
The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times.
We are looking for an individual who can unpick complex queries using intelligent questioning and negotiation skills to get to the root of the issue. Proficiency in different IT systems including Microsoft is essential and our own CRM call logging system which you will get full training for. If youre motivated proactive have excellent interpersonal and communication skills and eager to contribute new ideas this opportunity provides full support for your personal and professional development.
Why us
Wiltshire Council is a friendly welcoming place to work with a One Council ethos. Thats why we focus on getting the things that matter to our people right.Explore more benefits here!
Please download and read therole description and person specificationcarefully before you apply as well asOur Identity.
The council is committed to creating an environment of positive working relationships where everyone feels engaged supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead work and act to deliver our services. We will not tolerate discrimination bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion dignity trust and respect which is underpinned by our vision and Our Identity framework.
For more details contact Katie Elger Customer Services Team Leader at . Or you can contact Danusia Edwards Customer Services Team Leader at .
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read ourstatement of commitment to equality and inclusion.
Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldnt want you to miss out on any important updates or interview invitations. Thank you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
