VP Customer Success MRO
VP Customer Success MRO
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Pelico is currently at an inflexion point and is seeking a highly motivated and strategic VP of Customer Success to play a pivotal role in scaling customer success and operations. The primary challenge involves partnering with senior executives across departments at large-scale established manufacturers to convert initial Pelico deployments (100k deals) into substantial deals ranging from 1-2M. The VP of Customer Success will lead efforts to optimize customer expansion streamline operations and drive profitability ultimately ensuring a seamless transition from initial on-boardings to large-scale deployments with key industrial groups
What youll do & learn
We are looking for a profile who will lead Pelicos Customer Success teams in the USA:
- Accelerate Customer Expansion - Work closely with senior executives of key existing customers to accelerate the expansion of Pelico across their factories aiming for substantial deals.
- Scale Operations Efficiently - Structure existing operations to efficiently handle high volumes of deployments while maintaining high quality standards.
- Optimize Revenue and Profitability - Strategically optimize revenue from professional services versus invested resources to ensure profitability of deployments.
- Resource Planning and Collaboration - Plan resources for hiring collaborate with other departments (Sales Marketing & Product) and accelerate expansion of existing accounts.
- Continuous Monitoring - Continuously monitor the overall performance and health of the client portfolio identifying early warning signals.
- Manage Overall Customer Success Resources - Lead mentor and manage the Customer Success team to ensure effective execution of customer success strategies and objectives.
- Enhance Team Quality and Growth - Drive the ramp-up of customer success teams to improve the quality of their delivery providing continuous growth and development opportunities.
What you embody
- Strong experience in leading digital transformations with established manufacturing players
- Strong experience in engaging and partnering with senior executives at large-scale companies
- Excellent communication negotiation and collaboration skills
- Business-oriented
- Strategic mindset with a focus on continuous improvement and growth
- Exceptional leadership team management and mentorship skills
- Ability to thrive in a fast-paced dynamic environment
- Capacity to go back and forth between high-level overview and hands-on approach
Pelico promotes inclusion and non-discrimination and acts daily in favour of social mix gender equality senior citizens & disability
What we offer
Join an exciting adventure with a lot of challenges at all levels!
- Work on a highly impactful product that users love!
- Office location at the heart of Paris (75002)
- Stock Options for every Pelican
- Remote flexibility & 6 weeks of Work from Anywhere
- Premium health coverage : Alan Blue
- 50% meal allowance: 10/day worked (Swile card)
- 50% public transportation or equivalent in sustainable mobilty package
- Team events every quarter
Employment Type
Full Time
