Customer Service (AU Account Exp)
Customer Service (AU Account Exp)
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Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
JOB SUMMARY:
We are seeking a confident and customer-focused Customer Service Representative to be the first point of contact for clients and general enquiries. This phone-based role is central to our daily operations as you will handle inbound calls schedule jobs and ensure a professional and helpful experience for every caller.
PERFORMANCE OBJECTIVES:
Answer and manage incoming calls in a professional friendly and timely manner.
Greet clients over the phone and assess their needs or enquiries.
Schedule service appointments for solar and electrical jobs.
Enter job and client information into scheduling or CRM software.
Liaise with electricians solar technicians and office staff to coordinate bookings.
Provide general information about services timelines and pricing.
Follow up on outstanding bookings enquiries and customer requests.
Maintain a calm and solution-focused approach during peak call times.
Requirements
SKILLS:
Prior experience in customer service reception or scheduling (ideally in a trades or service environment).
Confident clear and courteous phone manner.
Excellent communication and time management skills.
Strong attention to detail and ability to handle multiple priorities.
Familiarity with basic computer systems email and booking software (e.g. SimPRO ServiceM8 or similar).
Ability to work both independently and as part of a team.
Benefits
Here at Access Offshoring we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients. Access Offshoring is dedicated to supporting business owners and we need your help. Transforming the way businesses operate we connect great businesses with amazing offshore talent. We recognize that we often get more done in our own designed workspace so Access Offshoring offers a complete work from home model. Yep that s right 100% work from home. But wait there s more. Here are just some of our benefits:
- Work from Home Allowance
- HMO for you and a dependent from Day 1
- 20 Days Annual Leave AND 5 Days Sick Leave
- Government Benefits and 13th Month Pay
- Computer Equipment
- Opportunities for growth
- Competitive Salary
SKILLS: Prior experience in customer service, reception, or scheduling (ideally in a trades or service environment). Confident, clear, and courteous phone manner. Excellent communication and time management skills. Strong attention to detail and ability to handle multiple priorities. Familiarity with basic computer systems, email, and booking software (e.g. SimPRO, ServiceM8, or similar). Ability to work both independently and as part of a team.
Employment Type
Full Time
