Customer Service Assistant (Casual)
Customer Service Assistant (Casual)
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Job Description
Welcome to PERGOLUX Australia
PERGOLUX Australia brings Scandinavian innovation and quality to Australian outdoor living. As part of the global PERGOLUX family we design and deliver premium pergola systems that combine modern aesthetics with functional performanceperfectly suited for Australias diverse climate.
Our mission is to empower customers to create comfortable stylish outdoor spaces all year round. With a focus on durability smart design and seamless installation PERGOLUX pergolas are ideal for both residential homes and commercial settings. From the sun-drenched coasts to the cooler hinterlands we provide tailored solutions that elevate outdoor experiences across the country.
Join the thousands of homeowners and businesses across Australia who trust PERGOLUX to transform their outdoor spaces.
Tasks
Respond to customer inquiries outside regular business hours including weekends
- Provide fast professional and accurate support via phone email chat and ticketing
- Assist customers with pre- and post-purchase questions
- Support claims for damaged goods returns and refunds
- Collaborate with internal teams such as logistics and operations to resolve customer issues
- Follow up on open cases to ensure resolution and customer satisfaction
- Maintain a high standard of service quality and clear communication during non-standard hours
Requirements
- Excellent at working with customers in a friendly empathetic and solution-oriented way
- Outstanding verbal and written communication skills in English
- Able to stay calm and professional when handling difficult situations or complaints
- Strong attention to detail and ability to follow through on customer issues
- Confident in working independently and making decisions during off-hours
- Comfortable using Zendesk 3CX or similar customer service platforms (training provided if needed)
- Fast learner with the ability to quickly understand product and process details
- Flexible and reliable for evening and weekend shifts
- Experience in customer service or support roles is a strong plus
- Based in a time zone that allows consistent after-hours or weekend availability
Benefits
- Starting from 3250 $ / hour
- Fast-growing international startup company with a dynamic entrepreneurial spirit
- Remote-friendly position with flexibility for location and working hours
- Supportive team environment with flat hierarchies and short decision-making paths
- Opportunity to work on innovative design-led products that enhance outdoor living
- Regular team events virtual and in-person across different countries
- Be part of a company that values ownership pragmatism and customer obsession
- Work alongside colleagues from across Europe Australia and the US in a collaborative global setup
- Access to modern tools (Zendesk Slack Shopify etc.) for efficient and enjoyable work
- Discounts on PERGOLUX products for you and your family!
We look forward to receiving your application and resume!
For more exciting insights into the PERGOLUX culture visit our Linkedin or Instagram page!
Employment Type
Full Time
