Desktop Support Technician L2 MX
Desktop Support Technician L2 MX
Posted on :
11-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Title: Desktop Support Technician
Travel Required: Yes up to 150 miles between offices (mileage reimbursed per policy)
Job Type: Full-Time
Exact Location: Calle Del Parque #139 Colonia Esparza
We are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets providing end-user support and ensuring smooth IT operations. The ideal candidate is highly organized adaptable customer-focused and thrives in a fast-paced dynamic environment.
Key Responsibilities:
- Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC Installations Moves Additions and Changes)
- Troubleshoot and resolve issues on Windows macOS and mobile devices
- Manage hardware refreshes warranty repairs and equipment redeployment
- Handle printer installation configuration and break/fix support
- Oversee inventory asset tagging and depot operations
- Coordinate equipment shipments returns and asset reclaim
- Support executive/VIP users and perform AV system health checks
- Provide walk-up support and assist with onboarding new hires
- Maintain asset management systems and provide weekly inventory/outflow reports
- Collaborate with external vendors for hardware repairs and field dispatch
- Ensure all service requests and incidents are tracked and resolved in a timely manner
- Maintain compliance with internal standards and policies
Requirements
Required Qualifications:
- 3 5 years of experience in IT support roles
- Proficiency with Windows 10 macOS and Microsoft Office Suite
- Imaging and deploying Windows OS
- Understanding of basic networking concepts (TCP/IP Ethernet Windows Networking)
- Experience supporting networked printers and AV systems
- Familiarity with asset management and inventory tracking
- Outstanding customer service and interpersonal communication skills
- Strong organizational and multitasking abilities
- Ability to lift and move equipment up to 50 lbs
- Must have a valid driver s license and access to a personal vehicle
Preferred Qualifications:
- Experience in automotive manufacturing industry preferred
- MCP and/or A Certifications
- Experience in a help desk or call center environment
- Skilled in spreadsheet and reporting tools
- Strong written documentation and reporting abilities
- Experience supporting executive-level users
Benefits
Why Join Us
This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. Youll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.
Desktop support, Windows and MAC OS, networking, (TCP/IP, DNS, DHCP, VPN, RDP), hardware troubleshooting, English.
Education
Computer Science, Information Technology, or a related field.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
