Senior Manager, Service Management Office
Senior Manager, Service Management Office
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Get to know the team:
At Grabber Technology Solutions (GTS) we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If youre passionate about customer-centric innovation and eager to make a significant impact on technology at Grab come join us and help shape the future of technology.
This role will be base in Singapore and onsite.
Get to know the Role:
Reporting to the Head of Business Integration & Innovation this role will lead the overall service management practice for GTS and manage Grabs internal service management platform. The service management practice includes coverage for service incident problem change release configuration validation and testing. The candidate we are looking for is someone with a strong background in service management best practices with a strong product mindset and stakeholder management skills.
If you are passionate about building a strong service management office we offer you the opportunity to do so in a forward-thinking and fast-pace technology environment.
The Critical Tasks You Will Perform:
- Lead a team that oversees our internal service management platform to enable highly positive user and Grabber experience
- Lead a team of service management practitioners in defining implementing and managing service management processes
- Lead post mortem of high impact incidents and work with service/business owners to formulate action plan
- Be the advocate for good service management practice and improve process awareness and adherence
- Work closely with leadership teams technical teams operations teams and project teams to align best practices
- Accountable for service metrics reporting and continuous service improvement on service quality and efficiency
Qualifications :
What Skills You Will Need
- At least15 years experience in IT service management domain and/or management of ITSM platforms (e.g. FreshService ServiceNow) in a multinational environments
- Experienced in implementing and improving service management practices that have real positive impact on improving IT services
- Good hands-on knowledge of managing service management platforms
- Proven track record of leading service management practitioners; coaching and growing the team in skills and capabilities
- Strong senior stakeholder management skills
- Experience in vendor management commercial negotiations procurement and budget management
The Nice-to-Haves:
- Experience in business process automation
- COBIT 5 Foundation certified
- ITIL Expert (v3) / Managing Professional (v4) certified
- IT service desk experience
- Lean/Six Sigma certified
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
