1st Line IT Support
1st Line IT Support
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
The experienced IT 1st Line Support Analyst will join a small but dynamic IT team dedicated to providing exceptional support in a fast-paced business environment.
The successful candidate will have prior experience in IT 1st Line support within a medium-enterprise sized business demonstrating an ability to add value from the onset and will require the analyst to resolve the majority of incidents on a first-time fix basis.
Key Responsibilities
- Provide 1st line technical support to United Living Group users resolving IT incidents and service requests efficiently.
- Manage and maintain Lenovo and Dell hardware including laptops monitors and related peripherals. Samsung and Apple mobile phones and tablets.
- Support incidents and training requests related to the Microsoft 365 Platform including Teams ensuring seamless communication and collaboration.
- Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings.
- Document and track all incidents and service requests using the companys IT service management system
- Collaborate with the IT team to escalate more complex issues and ensure swift resolution.
- Provide excellent customer service ensuring users are kept informed of the status and progress of their requests.
- Implement and adhere to IT policies procedures and best practices to maintain a secure and efficient IT environment.
- Conduct regular system and hardware audits to ensure compliance with company standards.
- Assist in the onboarding and training of new employees on IT systems and software.
- Ensure that we maintain an inventory of IT assets and manage hardware lifecycle including procurement deployment and disposal in conjunction in-line with our IT Asset Management processes.
- Support the implementation of IT projects and initiatives ensuring alignment with business objectives.
- Provide expert support and troubleshooting for Microsoft Windows 11 ensuring optimal performance and user experience.
Qualifications :
Core Competencies
- Technical Proficiency: Strong knowledge of Lenovo and Dell hardware Microsoft 365 Platform Logitech Video Conferencing tools and extensive knowledge of Microsoft Windows 11.
- Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently often on the first attempt.
- Customer Service Orientation: Excellent communication skills to understand user needs and provide timely updates and solutions.
- Team Collaboration: Ability to work effectively within a small team sharing knowledge and supporting colleagues as needed.
- Adaptability: Flexibility to manage multiple tasks in a fast-paced environment and adapt to changing priorities.
- Documentation Skills: Proficiency in documenting incidents service requests and solutions for future reference.
- Attention to Detail: Ensuring all work is completed accurately and to a high standard minimising the risk of recurring issues.
- Qualifications and Experience
Proven experience as an IT 1st Line Analyst in a medium to enterprise sized organisation.
- Excellent troubleshooting and problem-solving skills.
- Outstanding customer service and communication abilities.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A Microsoft Certified: Fundamentals or equivalent are required.
- UK based driving license
Additional Information :
Benefits:
- Bike to work scheme
- 26 Days holiday plus bank holidays
- Company pension
- Life insurance
- Private medical insurance
- Wellness programmes
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
