Customer Support Consultants- collections
Customer Support Consultants- collections
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you!
Consultants in this role get to:
Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.
Develop problem solving abilities: Access customer databases knowledge resources and technical applications to determine root causes and resolutions.
Teamwork: Interact with client departments (test desk field service dispatch) regarding escalations. Schedule a technician visit when needed.
Improve technical skills: Attend job-related training: new hire and refresher training new product or service updates and product cross-training.
Qualifications :
Our most successful candidates have:
- High School diploma or equivalent
- Basic PC keyboarding skills; Microsoft Office experience (Outlook Word Excel)
- Direct client contacts technical support experience
- Excellent verbal and written communication skills
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills showcased using several applications
- Experience working with CRM applications (preferred)
- Ability to be goals oriented
- Strong communication skills and ability to express ideas clearly
$15/hr
Additional Information :
Training onsite at 1545 Crossways Blvd Suite 250 Chesapeake VA 23320; move to hybrid work at home after.
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
