Collections Advisor

Join our team as a Customer Service Expert in the Collections Department!

Are you an excellent communicator with a positive mindset a drive to help others and the ability to perform well under pressure. If so this is the position for you!

Salary: Starting at 12.76 increasing up to 15.04 once fully competent plus an additional 1 for weekend shifts and a quarterly bonus.

Shifts:

Shift 1:Sunday 8am-3pm Monday & Friday 8am-6pm Tuesday 10.30am-9pm

Shift 2:Saturday 8.30am-5pm Tuesday - Friday 2pm-9pm

Shift 3:Sunday 8am-3pm Monday Tuesday & Thursday 2pm-9pm & Friday 12.30pm-9pm x2

Shift 4:Saturday 8am-5pm Monday & Friday 8am-6pm Tuesday 12pm-9pm

Shift 5:Saturday 8.30am-5pm Monday & Friday 8am-6pm Tuesday 12pm-9pm

Location: Onsite based at our brand new contact centre -Radar Road Leicester LE3 1UFwith the opportunity to apply to work from home in line with our working from policy after a minimum of 6-9 months service (eligibility criteria applies).

Start date: 7th July 2025

Training: 7th July - 25th July. Monday - Friday 9am - 5pm . You must be able to commit to the full training period to be considered for the role and training will be held offsite at Regus House (LE19 1SY).

Overview

At the heart of our Collections Department youll be the approachable supportive voice helping customers who are facing financial challenges. Youllengage with customers regarding issues with their credit accounts address any queries they may have and play a crucial role innegotiatinga resolution.

Without the pressure of sales targets youll be able to focus on what truly countsdeliveringoutstanding customer service! Answering inbound calls youll be theearthat listens to customers financial struggles and thevoice that guides them through it. Your success will be reflected in thesatisfaction you bring to every customer interaction.

Why Youll Love It Here:

• Team Spirit: Work alongside a cross skilled team of 10-15 colleagues with a supportive team and management. Were not just coworkerswere family.
• Outstanding Workplace: Our state-of-the-art Best-in-Class contact centre is designed to inspire. Enjoy inviting break areas with a scope for a modern on-site restaurant
• Growth Opportunities: Coaching rooms and a dedicated learning and development hub ensure youre always supported in reaching your potential.
• Warm Welcoming Culture:Join a great culture with self-development opportunities and recognition awards.

About the Role:

Occasionally our customers may face challenges making payments on their credit accounts due to factors like health issues job loss or other personal difficulties.

As a member of our Collections Team youll play a key role in offering support and assistance to our customers in their time of need. Youll get to grips with customers financial situations figuring out their budget and helping them understand what payments are affordable for them.

Withempathy andexcellent communicationskills youll deliver outstanding customer service guiding them through the next steps or connecting them to additional resources. Each customer will have unique circumstances so youlltailoryour approach to find thebest solution for their individual situation

What Were Looking For:

• Anexcellent communicator with an analytical mindset.
• Exceptionalattention to detail.
• A naturalproblem solver committed to achieving the best outcomes for our customers.
• Aconfidentdecision-maker with a strong sense of accountability.
• Resilience and able to handle the sensitive challenges that come with the role
• Proficient in literacy numeracy and PC skills (Excel) with a quick learning ability.

Training & Support:

Youll receive comprehensive paid training on our systems and processes ensuring youre fully equipped to succeed in this role and provide top-notch support to our global customers.

Benefits:

• Full training and exciting opportunities for further career progression
• Potential overtime to boost your salary
• 25% off a huge selection of Next Lipsy & Victorias Secret products
• Company performance based bonus
• Fantastic NEXT Sharesave scheme
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at NEXT Staff Shops
• Canteen with great food at amazing prices
• Access a 24/7 digital GP and other free health and well-being services
• Free on-site parking

Whats Next

Press the apply button now to start your application. Once you have applied for the job we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged toconsider their own right to work options without Next sponsorship.