Sr Associate - Collections CR
Sr Associate - Collections CR
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Job Description
Managers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations Ensure success: Coordinate with the implementation team for new account roll-outs Build the company: Seek develop and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions Manage the workforce: Project and oversee staffing Define Sutherlands reputation: Effectively deal with client complaints and issues
Qualifications :
Our most successful candidates will have: - Customer service experience; managerial experience - Strong analytical skills; be able to interpret data identify trends and make suggestions for improvements - Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Ability to be customer-oriented in managing communications and issues - Persuasiveness in communicating and presenting the scope of Sutherlands products to industry prospects - Strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
