Customer Service Apprentice
Customer Service Apprentice
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Job Description
Customer Service Apprentice
Location: Warrington (Service Delivery Unit)
Start Date: July 2025
Full-Time Fixed-Term Apprenticeship 37.5 hours per week
Department: Service Delivery UK&I
Reports To: Service Delivery Supervisor
Earn While You Learn: Level 3 NVQ in Business Administration
Are you passionate about helping people and eager to start a career in customer service Join our supportive and dynamic team as a Customer Service Apprentice and gain hands-on experience while working towards a nationally recognised qualification.
What You Will Be Doing
- Delivering excellent customer service via phone and email
- Logging and managing customer queries and service requests
- Processing service reports and arranging collections
- Resolving invoice queries and escalating when needed
- Maintaining accurate customer records in our C4C system
- Supporting service teams with administrative tasks
What You Will Need
- A minimum of a high school education
- A passion for learning and delivering great customer service
- Excellent communication and active listening skills
- Patience adaptability and attention to detail
- Confidence using computers and standard software packages
- Strong attention to detail and organisational skills
- Ability to stay calm under pressure and manage multiple tasks
What Success Looks Like
- High levels of customer satisfaction
- Clear and effective communication
- Timely and accurate processing of service activities
- Strong quote conversion rates
What You Will Gain
- A Level 3 NVQ in Business Administration
- Real-world experience in a customer-facing role
- Mentorship and support from experienced professionals
- Skills in SAP CRM systems and service operations
Who You Will Work With
Youll collaborate with:
- Service Sales and Planning Teams
- Front & Middle Office Coordinators
- Internal and External Customers
Ready to Start Your Career in Customer Service
Apply now and take the first step toward a rewarding future in customer support and business administration!
Apply now and take the first step toward a rewarding career in business administration.
Employment Type
Trainee
Key Skills
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