Service Desk Support Officer

At Southern Cross Care WA we help people live extraordinary lives every day connected to communities. As a provider delivering care support and accommodation for West Australians in greatest need our purpose is clear and our passion is strong.

Southern Cross Care WA is a place where you can have an extraordinary impact make an extraordinary difference and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be.

About the role and where you will be working:

Join our team as an ICT Support Officer and play a key role in delivering high-quality technical support across our sites in Western Australia.

In this dynamic and hands-on role youll provide Level 1 and 2 support for applications and desktop environmentsboth remotely and on-site. Youll also take on field technician duties including the installation maintenance and repair of ICT equipment and systems.

This position is a full time 6 month contract with Central Office based in Rivervale WA.

Well also be asking you to:

• Respond to and resolve user tickets related to hardware software and networking issues.

• Provide operational support and maintenance for system applications including troubleshooting stakeholder communication and liaising with application vendors.

• Install maintain and repair ICT equipment such as desktops laptops printers scanners thin clients and AV equipment to support SCCs ICT delivery.

• Create and maintain technical documentation and user manuals for internal use.

• Proactively monitor and manage end-user software hardware licensing and asset registers.

• Participate in evaluating new technologies and engage in training and professional development as directed by the IT Infrastructure Manager.

About you:

Were looking for someone who thrives in a fast-paced environment excels at troubleshooting hardware and software issues and is committed to delivering prompt professional and accurate support. Youll also contribute to improving our IT systems and processes and help document technical procedures for ongoing efficiency.

To be considered for this role youll need:

• Formal IT qualifications (degree or equivalent) with 13 years experience in technical support within a Microsoft environment.

• Solid understanding of Windows server environments and components such as Azure Entra ID DNS DHCP and Remote Services.

• Proficiency in Microsoft 365 with experience supporting enterprise applications and liaising with external vendors.

• Excellent customer service skills along with strong troubleshooting and problem-solving abilities.

• Exceptional communication and interpersonal skills with the ability to engage both technical and non-technical stakeholders.

• A valid drivers licence and willingness to travel to multiple SCCWA sites across Western Australia.

Working with us:

At Southern Cross Care WA we are committed to being an employer of choice. As well as providing a positive and supportive environment we also offer the following benefits:

• Not-for-profit salary packaging options of up to $15900 for general living expenses and $2650 for entertainment benefits.
• Corporate Health Insurance with HBF
• Free employee assistance program
• A diverse range of services which allows professional development and growth
• Paid Parental Leave
• Annual leave starting at 4 weeks (full time)
• Carers/personal leave
• Service Awards for long standing employees
• Flexible working environment

How to apply:

To express your interest please apply with an up-to-date resume and a cover letter outlining your experience / suitability.

Kindly note if your application progresses to an interview well be asking for:

• National Police Clearance - current within 6 months (or evidence of application)
• A completed pre-employment health questionnaire

About us:

Established over 50 years ago Southern Cross Care WA is a purpose-driven not-for-profit organisation contributing to social health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers deliver care and services to over 3000 West Australians across our residential retirement village mental health community housing and home care portfolio.

Our promise to our clients residents and each other is to enable extraordinary because we;

Listen ActDo not give up Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.