Senior Technical Support Engineer Level 2 MSP Dublin
Senior Technical Support Engineer Level 2 MSP Dublin
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Job Description
An established and growing MSP in Dublin is seeking a skilled and motivated 2nd Level Technical Support Engineer to join their team. This role is ideal for someone with strong experience as a Senior Technical Support Engineer (Level 2) and a proven track record in a managed services environment.
What You ll Be Doing:
Provide Level 2 support across desktop server and network issues
Troubleshoot escalated technical problems and resolve tickets within SLAs
Assist with M365 migrations user onboarding and mailbox management
Support network equipment (switches routers firewalls VLANs VPNs)
Perform routine server administration (Active Directory DNS DHCP etc.)
Assist with PowerShell scripts and automation tasks
Contribute to technical documentation and project delivery
Communicate with clients and vendors keeping stakeholders updated
Requirements
What We re Looking For:
Strong experience as a Senior Technical Support Engineer (Level 2) in an MSP
Deep knowledge of Microsoft 365 Windows Server Azure and networking
Solid troubleshooting skills and a proactive attitude
Familiarity with tools like RMM/PSA VoIP systems and PowerShell
Excellent communication and customer service skills
Valid work authorisation for Ireland
Benefits
Why Join This Company
Youll be part of a dynamic MSP where your skills and initiative are valued. Alongside a competitive base salary the company offers a well-rounded benefits package after probation including:
A contributory pension scheme
Income protection cover for added peace of mind
Training allowance to support your professional development
Regular team-building events throughout the year
Staff discounts on IT hardware purchases
Performance-based rewards and incentives
This is a full-time office-based role Monday to Friday offering strong career growth in a collaborative and tech-driven environment.
You must be living in Ireland and legal to work in Ireland with the specified experience to apply.
Intune, Endpoint, Endpoint Security, Active Directory, Microsoft 365 Administration, Azure, Sharepoint, Exchange, Server
Education
Certificate in IT, Microsoft Certification
Employment Type
Full Time
