Representative, Process Fulfillment (Onsite Position)

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized enabling you to thrive both professionally and personally. Here you will find ample opportunities to connect and collaborate with talented colleagues from around the world sharing insights and driving innovation together. Join us at Santander where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
Accountable for the completion of transactional account processes including Title Release requests executing paid in full documents incoming mail direct lien perfections and ensures accurate posting of all transactions to customer accounts. Liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations. Supports respectful customer experiences throughout life of loan.

• This position requires regular attendance in the Dallas office.

• Receives and reviews incoming work processes account transactions and verifies to ensure account accuracy.

• Follows all established standards of procedures and guidelines when processing transactions to protect the Consumer and Company.

• Organizes and completes work accurately and in accordance with established measures/deadlines and assigned goals.

• Documents and tracks all account activity in system of record.

• Identifies and resolves issues within assigned scope.

• Maintains effective communication with all colleagues customers and third parties.

• Provides daily support and resolution to all internal customers regarding escalated issues.

• Updates the system with proper documentation for research tracking reconciliation and repository purposes.

What You Bring:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelors Degree or equivalent work experience: Business Accounting Finance or equivalent degree. - Preferred.
Other Equivalent combination of education and experience may be substituted in lieu of degree. - Preferred.

0 Years Financial Services Industry experience. - Preferred.
0 Years Previous experience or background in automotive financial services. - Preferred.

• Proficient in basic PC applications including Microsoft Office (Excel PowerPoint Word Outlook).

• Intermediate to advanced typing and data entry processing skills.

• Ability to handle multiple tasks simultaneously.

• Excellent organizational and time management skills with strong attention to detail.

• Ability to educate customer on a service or product solution.

• Ability to work effectively as a team member.

• Ability to respond to internal and external requests as needed.

• Ability to adhere to policies procedures and instructions of management.

• Proficient in basic PC applications including Microsoft Office (Excel PowerPoint Word Outlook).

• Intermediate to advanced typing and data entry processing skills.

• Ability to communicate effectively and professionally with internal and external customers.

• Ability to handle multiple tasks simultaneously.

• Excellent organizational and time management skills with strong attention to detail.

• Ability to educate customer on a service or product solution.

• Ability to work effectively as a team member.

• Ability to respond to internal and external requests as needed.

• Ability to adhere to policies procedures and instructions of management.

Certifications:
No Certifications listed for this job.

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience training military service or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt) the annual range is based on a 40-hour work week. The exact compensation may vary based on skills experience training licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide ()

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin genetics disability age veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting standingand walking is required for this role. Depending on location occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason please contact us at to discuss your needs.