At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Careers that Change Lives

The preferred working location for this role is the Medtronic facility located in Minneapolis Minnesota; however the individual may also work from another US-based Medtronic facility. Additional work location may include:

Atlanta Georgia

At Medtronic we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. Were working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

The Senior Director IT Services will be responsible for the direction and execution of Medtronics vendor management strategy for its third party services environment inclusive of managed services business process outsourcing and SOW-based project-specific demand. Working directly with Global IT leadership internal customers and large multinational IT services firms this position will drive improved governance and partnership across its $300M strategic supplier portfolio. Reporting to the VP Vendor Management Office success in this role will consist of effectively managing a global team to deliver gains in quality cost accountability continuous improvement and innovation. This is a high-visibility leadership role which is expected to have significant impact as Global ITs workforce strategy has been designed to leverage its service delivery partners for both recurring run functions and variable-demand plan and build requirements.

Travel:

• 10-15% including travel to India to interact with both Medtronic employees and IT services suppliers

A Day in the Life

Position Responsibilities:

• Develops and improves the vendor management strategy for Global ITs services suppliers. Takes a long-term view that considers cost quality supplier mix capability areas competitive leverage and preferred providers

• Works collaboratively with Global IT leadership internal customers and shared service teams (Finance Legal Sourcing etc.) to align strategy with execution

• Leads a global team of IT vendor managers and directors whose goal is providing programmatic governance of its Top 20 suppliers and strategic partnership with its Top 5. Expected outcomes are measurable performance improvement through SLAs and KPIs and value-added partnership elements such as executive sponsorship roadmaps industry perspective AI automation and innovation

• Creates and maintains the relationship ladders with our Top 20 IT services suppliers including executive sponsors product and delivery leads sales and service account teams. Able to use these relationships to map out priorities influence outcomes and ensure Medtronics needs are met by our suppliers

• Communicates past present and future IT services narratives effectively. Takes a data-driven objective view of performance and uses internal and external feedback to create continuous improvement in service delivery

• Delivers measurable quality and performance improvements year-over-year as seen in both monthly SLA/KPI metrics and customer satisfaction scores

• Delivers measurable financial value year-over-year coming from cost savings cost avoidance and supplier-driven AI automation process and resource efficiency

Must Have: Minimum Requirements

• Bachelors degree preferably in a technical or business-related field

• 15 years working in some combination of IT operations procurement or vendor management where influencing supplier behavior was a core part of the position

• 10 years working with IT services suppliers with particular emphasis on large multinational firms such as Cognizant TCS Wipro HCL Accenture IBM etc.

• 10 years creating and driving vendor strategy aligning customer requirements with third-party services delivering successful outcomes via internal/external teams

• Experience working with global teams in a follow-the-sun model; effective leading teams that are based in APAC EMEA and the Americas

Nice To Have

• Strong written oral and interpersonal communication skills specifically as it relates to working with internal and external leadership teams to maintain effective relationships and long-term partnerships

• Ability to influence both internally and externally using an objective data-driven approach to reach the right solution

• Strong presentation skills in support of both monthly recurring reporting and ad hoc strategy and analysis that must be communicated to internal customers

• Intellectually curious and entrepreneurial always looking for new approaches to problems and new opportunities for improvement

• Optimistic and solution focused brings a positive outlook to the team with a belief that we can always find a better faster cheaper way to deliver vs. the status quo

• Experience with India-based employees and IT services firms

About Medtronic

Together we can change healthcare worldwide. At Medtronic we push the limits of what technology therapies and services can do to help alleviate pain restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefitshere.

This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP)here.

This position is eligible for an annual long-term incentive plan. Learn more about Medtronic Long-Term Incentive Plan (LTIP)here.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.