Incident Manager
Incident Manager
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Job Description
Incident Manager
Please note that this opportunity requires monthly travels to our Luxembourg office.
About Satispay
Satispay was born to revolutionise everyday payments making them simple fair and accessible to everyone. Now the focus has moved even further aiming to shape the future of money.
Were a movement empowering millions of people driven by a shared purpose to tackle big challenges. And were just getting started. We move quickly think boldly and trust each other to challenge the norm learning and growing as we go.
If youre looking for more than just your next job if you want to build something impactful with a talented team youre in the right place.
What youll be doing
As an Incident Manager youll play a key role in owning the incident management process and driving platform stability and resilience by coordinating responses facilitating resolutions and analyzing root causes. Heres what your day-to-day will look like:
Coordinate incident response By owning the reporting classification and remediation phases of incidents ensuring timely and effective communication and action during critical events.
Drive incident resolution By coordinating efforts across technical teams to restore normal service operation as quickly as possible during incidents minimizing impact on our users and business.
Communicate effectively By managing clear and concise communication with leadership and relevant stakeholders during incidents providing timely updates on status and progress.
Analyze root causes By providing leadership and expertise to technical teams to determine the underlying causes of incidents through thorough post-incident analysis and documentation.
Monitor and prioritize issues By proactively identifying investigating and prioritizing potential issues across our software and infrastructure to prevent incidents and maintain platform health.
Expect challenges collaboration and the freedom to bring your ideas to life. Things change quickly here so be ready to adapt take initiative and shape your role as we grow.
Who were looking for
We need a problem-solver with a strong analytical mindset who thrives in a collaborative environment. If youre detail-oriented and ready to take ownership in a dynamic setting youll fit right in! Does this sound like you
Relevant experience Proven experience in Incident Management within technology or financial services industries demonstrating a strong understanding of incident lifecycle and best practices.
Technical knowledge Understanding of cloud computing platforms (e.g. AWS) and different service models (IaaS PaaS SaaS) enabling effective communication with technical teams.
Security framework knowledge Familiarity with relevant security frameworks (e.g. ISO 27001) and their implications for incident management processes.
Analytical & tool skills Data analysis skills ideally including experience with monitoring and logging tools like Splunk to identify trends and patterns in incident data.
Communication & collaboration Strong ability to develop connections and work closely with technical and business stakeholders at all levels fostering a collaborative incident resolution environment.
Dont worry if you dont tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If youre passionate and can make a difference we truly encourage you to apply.
Our benefits & perks
We believe high commitment effort and impact deserve to be highly rewarded and supported. Thats why we created Satispay CareAbout our way of making sure youre supported in your well-being growth and finances:
CareAbout health & well-being
Unlimited paid time off
Psychological support & mental health webinars with Serenis
Flexible hybrid working system
Extended parental leave
Childcare leave
CareAbout growth & development
Professional development programmes
Internal mobility program
Language classes with Preply
Internal workshops & training
CareAbout financial support
Stock Option Plan (with additional grants often provided based on performance)
International relocation support
Competitive salary
Flexible Benefit budget
Meal vouchers
Equal-Opportunity Employer
At Satispay were proud to be an equal-opportunity employer. We celebrate diversity and inclusion welcoming individuals of all backgrounds. This opportunity is open to everyone regardless - for instance - of race colour religion sex gender identity sexual orientation and national origin. Join us in a workplace where everyone belongs!
Learn more about us
Curious if our way of working clicks with yours Our values and pillars arent just fancy words on a page - they really shape everything we do. Explore them here.
Sounds like your kind of place Awesome!
Wed love to hear your story.
#LI-HYBRID
#LI-GA1
Required Experience:
Manager
Employment Type
Full-Time
