Help Desk Technician
Help Desk Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Are you the go-to tech expert among your peers Do you thrive on solving problems helping others and staying ahead of the curve in IT Were looking for a Help Desk Technicianwhos ready to take their customer service and technical know-how to the next levelsupporting enterprise users across a dynamic fast-paced environment.
What Youll Do
- Be the first line of support for internal users via phone email chat and other channels.
- Troubleshoot and resolve issues across Windows Linux Microsoft 365 Apple and more.
- Support a wide range of devicesdesktops laptops smartphones printers and peripherals.
- Collaborate with IT teams to escalate and resolve complex issues.
- Document solutions and contribute to a growing knowledge base.
Qualifications
- 1 years of experience in a Help Desk or Technical Support role.
- Strong customer service instincts and a passion for helping people.
- Familiarity with Microsoft domain environments Exchange Admin Active Directory and ITSM tools.
- Working knowledge of macOS Windows OS VPNs Wi-Fi and network connectivity.
- Have experience with ITIL practices like Incident Service Request and Configuration Management.
- A curious mindset and the confidence to ask questions learn fast and grow your skills.
YOUR REWARD:
Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion for an exciting career in tech!
If this sounds like the right career to fit your personality and interests please apply were looking forward to meeting you!
Join the Kaseya growth Championship!
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
IC
Employment Type
Full Time
