Loan Operations Team Lead/Supervisor
Loan Operations Team Lead/Supervisor
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$ 80000 - 85000
1 Vacancy
Job Description
WHO WE ARE
City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing Not-for-Profit Finance and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31 2024 our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood CA.
ROLE SUMMARY
Supervises the Loan Operations Department which includes the following:
- Loan Customer Service
- Loan File Management
- Responsible for Review of all Loan File Maintenance and New Loan Boarding
- Ensures accurate and timely servicing of the Banks Loan Portfolio.
- Ensures that Loan Service activities are completed in compliance with applicable government regulations and bank policy.
- Provides supervision and training to Department staff.
- Ensures quality customer relations and service.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Ensures that all new loans are accurately boarded into the Loan Servicing Data System.
- Supervises workflow and delegates assignments.
- Prepares/Reviews Escrow Analysis for all Direct Lending loans on Escrow.
- Maintains the HMDA LAR for Direct Lending loans.
- Reviews new loans for FHLB Pledgeability.
- Ensures the GL Application balances for Direct Lending loans.
- Daily/Monthly GL Reconciliation for Direct Lending loan GLs.
- Flood Insurance Monitoring Force Place Communication and Monitoring
- Supervises servicing of all Direct Lending loans modifications real estate taxes hazard and flood insurance payoffs lien releases for paid off loans billing statements and notices.
- Provides supervision and direction to the following functions:
General Customer Service
File Management
Core Loan System Maintenance
Department Workflow and Assignments
- Coordinates activities with appropriate loan officers regarding litigation.
- Assists manager with maintaining and updating the Loan Operations Manual.
- Ensures compliance with flood insurance regulations.
- Performs other duties as assigned.
Supervisory Responsibilities:
- Provides leadership and training to departmental staff.
- Participates in hire/fire/salary actions/decisions for departmental staff.
- Completes departmental performance evaluations as required.
EDUCATION & EXPERIENCE
Required Education/Experience:
- High school or general education degree
- Minimum five years related experience in loan servicing and operations.
Preferred Education/Experience:
- Associates or Bachelors Degree in finance business administration real estate or related field.
CERTIFICATIONS
- Not applicable
KNOWLEDGE SKILLS AND ABILITIES
Required Knowledge & Skills:
- Strong knowledge of servicing commercial construction and real estate loans.
- Strong knowledge of related State and Federal banking compliance and loan regulations; bank operational and lending policies and procedures and bank products and services.
Preferred Knowledge & Skills:
- Superior knowledge of servicing commercial construction and real estate loans.
- Superior knowledge of related State and Federal banking compliance and loan regulations; bank operational and lending policies and procedures; and bank products and services.
Required Experience:
Manager
Employment Type
Full-Time
