Operations Manager
Operations Manager
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Job Description
Position Overview
We are hiring a highly organized and results-oriented Operations Manager to lead and coordinate business development recruitment delivery and financial operations for our HR consulting and recruitment firm. This role requires a strategic thinker with hands-on leadership ability excellent cross-functional coordination and deep operational insight into recruitment workflows and revenue generation.
The ideal candidate will have at least 5 years of experience managing operations in a structured professional services environment (recruitment consulting or business services preferred).
Key Responsibilities (by Function)
1. Business Development Oversight
Monitor client acquisition SLA signings and monthly revenue delivery
Review and analyze weekly BD reports and sales pipelines
Ensure SLAs are operationally feasible and aligned with recruiter capacity
Provide strategic support during large-client pitches and pricing proposals
2. Recruitment Delivery Management
Oversee and manage recruitment placement delivery across all sectors
Track volume and quality of CV submissions per SLA
Approve recruitment capacity plans based on BD projections and SLA expectations
Ensure adherence to recruitment KPIs e.g. 5 CVs within 5 business days
3. Finance & Revenue Oversight
Supervise invoice generation payment tracking and collections
Approve client billing and ensure proper documentation
Lead monthly and quarterly revenue forecasting
Manage internal budget allocations and expense approvals
4. Performance Monitoring & Strategy Execution
Conduct monthly performance reviews with Business Development and Operations teams
Design and implement cross-functional improvement initiatives
Lead strategic planning meetings with senior management
Track KPIs across functions and adjust tactics to improve delivery and revenue
Requirements
Qualifications:
Bachelors degree in Business Administration Operations Management or a related field (MBA is an advantage)
Minimum of 5 years experience in operations preferably in HR recruitment or consulting industries
Strong leadership analytical and decision-making abilities
Proven track record in managing multi-department performance
Experience in budgeting forecasting and process optimization
Excellent written and verbal communication skills
Proficiency with tools such as Excel Google Sheets CRM and project management platforms
Benefits
Competitive monthly salary: (net)
Opportunity to work in a high-impact leadership role
Career growth and leadership development pathways
Exposure to strategic client accounts and industry leaders
Access to professional development and performance bonuses (based on results)
Supportive team culture with clear KPIs and performance tracking tools
How to Apply:
Employment Type
Full Time
Key Skills
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