Client Engagement Specialist
Client Engagement Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Company
Valons mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys but lasts far beyond. Were creating a world where home ownership comes with ease security and financial know-how. Our growing team of engineers operators product enthusiasts and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicingthe process of paying off ones mortgageValon is taking the first step in transforming the industry one homeowner and lender at a time.
Client Experience at Valon
The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections managing default processes or solving homeowner issues in real time the team acts as a bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry each member prides themselves on embodying Valons mission of championing homeownership.
About the Role
Responsibilities
- Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
- Document all homeowner communications.
- Promote Valon-specific products and serviceswith a strong focus on satisfaction.
- Identify and locate delinquent accounts using credit bureau information loan documents background checks and other sources and databases.
- Determine if were able to collect past-due payments.
- Collect payments on or set up repayment plans for delinquent accountsand update records once the loan is current.
Ideal Background
- Previous mortgage servicing experience.
Minimum Qualifications
- 1-2 years of call center experience.
- High school diploma or equivalent.
- Strong oral communication skills.
- Attention to detail.
- Ability to collaborate with other business areas and team members.
Benefits
- Compensation: Competitive salary and a 401(k) planwith a 4% annual match!
- Hours: No weekends or late nights required!
- Generous amount of paid time off: 17 days of paid time off 5 additional paid sick days and 11 paid company holidays!
- Health & well-being: Well invest in your physical and mental well-being with comprehensive low-cost medical dental & vision benefitsand an EAP for additional support!
- Food & meals: In-office snacks and drinks (and Bagel Fridays)!
- Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
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Required Experience:
Unclear Seniority
Employment Type
Full Time
