Support Engineer III, Amazon Payment Services
Support Engineer III, Amazon Payment Services
Posted on :
10-06-2025
Employer Active
1 Vacancy
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Job Description
Do you want to develop the next generation Payments products for MENAs fastest growing e-commerce company Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions If so join us on Amazon Payment Services . We are a group of talented technical professionals that are empowered and driven to build innovative world class experiences for millions of Amazon customers. The Amazon Payment Services team is responsible to build product and technology solutions to build great payments products and experiences using various technologies to solve complex problems related to distributed systems scalable architecture machine learning and algorithms. About Amazon Payment Services an Amazon Company: We serve the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted secure payment network that gives everyone the opportunity to shop online safely and easily. We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally. Amazon Payment Services is regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries operating in UAE Egypt Saudi Arabia Lebanon Jordan Oman Bahrain and Qatar.
Key job responsibilities
In this role you will be part of the team thats responsible for the Cloud Services that enable payment product and features for customers in MENA region. You will be involved in the scaling deployment and monitoring of these services. Most importantly you will focus on the best ways to delight our customers.
Key job responsibilities
Mentor and train other support engineers on day to day activities
Software deployment support in staging and production environments
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Python Perl or shell scripts web technologies with the potential for Java based projects
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
- - 1 years of software development or 2 years of technical support experience
- - Experience troubleshooting and debugging technical systems
- - Experience in Unix Java
- - Experience scripting in modern program languages (Kotlin)
- - Experience in agile/scrum or related collaborative workflow
- - Experience troubleshooting and documenting findings
- - Knowledge of distributed applications/enterprise applications
- - Knowledge of UNIX/Linux operating system
- - Experience analyzing and troubleshooting RESTful web API calls
- - Experience in Java
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
In this role you will be part of the team thats responsible for the Cloud Services that enable payment product and features for customers in MENA region. You will be involved in the scaling deployment and monitoring of these services. Most importantly you will focus on the best ways to delight our customers.
Key job responsibilities
Mentor and train other support engineers on day to day activities
Software deployment support in staging and production environments
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Python Perl or shell scripts web technologies with the potential for Java based projects
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
- - 1 years of software development or 2 years of technical support experience
- - Experience troubleshooting and debugging technical systems
- - Experience in Unix Java
- - Experience scripting in modern program languages (Kotlin)
- - Experience in agile/scrum or related collaborative workflow
- - Experience troubleshooting and documenting findings
- - Knowledge of distributed applications/enterprise applications
- - Knowledge of UNIX/Linux operating system
- - Experience analyzing and troubleshooting RESTful web API calls
- - Experience in Java
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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