Customer Support Lead
Customer Support Lead
Posted on :
09-06-2025
Employer Active
1 Vacancy
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Job Description
Customer Support Lead- Plano TX Beckett Collectibles
Beckett Collectibles is seeking a motivated and detail-oriented Customer Support Lead to help support the success of our customer support team. In this role youll be responsible for monitoring performance providing constructive feedback and ensuring team members stay aligned with their daily goals and responsibilities.
Beckett Collectibles is a leader in the trading card and collectibles industry providing pricing grading ecommerce and other products and services for the sport non-sport and gaming collector. With a focus on integrity commitment and accuracy Beckett will continue to be a leader in the collectibles industry providing dynamic products and services to collectors worldwide. Find out more about Beckett products and services .
Responsibilities:
- Lead onboarding and training sessions for new team members on company procedures products and services.
- Support the ongoing development of team members through coaching and skill-building initiatives.
- Monitor and assist in maintaining team productivity and adherence to daily schedules.
- Collaborate with the Customer Support Manager to align on goals priorities and operational strategies.
- Act as a point of contact and decision-maker in the managers absence handling team and customer inquiries.
- Keep leadership informed of any significant updates issues or trends.
- Oversee day-to-day workflow delegate tasks and ensure smooth efficient team operations.
- Deliver exceptional customer service across phone email and digital support channels.
- Maintain accurate and up-to-date customer records and communications in the CRM system.
- Educate customers on submission procedures and proactively resolve any service concerns.
- Manage escalated issues such as cancellations refunds and claims with professionalism and care.
- Take on additional responsibilities and projects as assigned.
Qualifications:
- Excellent time management and organizational abilities.
- Strong verbal and written communication skills.
- Proven interpersonal skills with a focus on delivering outstanding customer service.
- Ability to multitask prioritize responsibilities and remain composed in a fast-paced environment.
- Comfortable following established safety guidelines and operational procedures.
Supervisory Responsibilities:
While this role does not include direct reports you will be responsible for overseeing specific team processes and ensuring smooth day-to-day operations.
While this role does not include direct reports you will be responsible for overseeing specific team processes and ensuring smooth day-to-day operations.
Preferred Qualifications:
- High school diploma or equivalent.
- 13 years of experience in a warehouse or logistics environment is a plus.
Employment Type
Full Time
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