HCAHPS Acute Care coordinator
HCAHPS Acute Care coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Nursing Administration
Full Time
Standard Hours/Week:
40
The HCAHPS Coordinator reports to VP of Nursing Administration/CNO. The Coordinator is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; actively and effectively participates in ensuring strategic service goals and objectives are met or exceeded; serves as HCAHPS subject matter expert; identifies educates trains implements and monitors compliance/outcomes with HCAHPs best-practices (e.g. patient hourly rounding AIDET); ensures patient experiences as measured by HCAHPS always exceed expectations; collaborates with patient experience team to assist with service recovery and championing methods of meeting metrics to fulfill our mission to provide Healing Experiences for Everyone all the Time. The position shall exemplify the desired Culture of Choice and philosophies of Parrish Healthcare.
Key Responsibilities
- Visits every inpatient daily M-F; ensures needs are being met specifically within the HCAHPS domains (RN communication medication teaching; discharge instructions; etc.); facilitates immediate resolution of identified patient concerns;
- Facilitates My Story initiative; inspects and/or assists with communication boards being updated daily;
- Serves as HCAHPS subject matter expert; identifies educates trains implements and monitors compliance/outcomes with HCAHPs best-practices (e.g. patient hourly rounding AIDET) within the nursing units;
- Ensures inpatient experiences as measured by HCAHPS always exceed expectations; and facilitates meeting 5 Star service goal;
- Collaborates with patient experience team to assist with service recovery and championing methods of meeting metrics to fulfill our mission to provide Healing Experiences for Everyone all the Time;
- Facilitates routine HCAHPS training/onboarding of unit managers/leaders and bedside care partners related to patient hourly expectations; how and when; monitors compliance; partners with unit leaders on performance improvement plans;
- Completes daily reports on areas of concerns and escalates as necessary;
- Coordinate with provider/nursing Care Partners to provide phone call updates to families as requested;
- Track compliance with thank you cards;
- Track and report on rounding initiatives as requested;
- Assists patients as required within scope of practice;
- Completes monthly and quarterly scorecards on HCAHPS and makes certificates as requested for recognition.
- Meets weekly with CNO to review Game Plan Service Pillar Key Drivers Outcomes Performance Improvement Plans;
- Collaborates with Patient Experience on addressing patient and family needs;
- Performs similar or related duties as assigned.
- Knows fire disaster and safety procedures and regulations as it pertains to the work area.
- Associates degree in nursing required; Bachelors degree in nursing preferred.
- Minimum of three (3) years experience in nursing.
- Active/Clear Registered Nurse License required
- Lean Six Sigma Yellow Belt certification preferred
- HCAHPs or customer service-related certifications preferred
Eligible to participate in a number of PMC-sponsored benefits including:
- Annual Accrual of 152 Personal Leave Bank (PLB) Hours
- Health Dental and Vision Insurance
- 403(b) Retirement Program
- Tuition Reimbursement/Educational Assistance
- EAP Flex Spending Accident Critical and Other Applicable Benefits
Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time.
Parrish Healthcare has a Culture of Choice. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.
Required Experience:
IC
Employment Type
Full-Time
