Nordic Supervisors â Viking Travel Care Location in Torrevieja
Nordic Supervisors â Viking Travel Care Location in Torrevieja
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1 Vacancy
Job Description
Are you an experienced professional in emergency medical assistance or travel insurance assistance Do you thrive in high-pressure environments and have a passion for leading teams that make a real difference in peoples lives If so we want to hear from you!
Viking Assistance Group is a leading roadside and travel assistance company in the Nordics. Viking Travel Care provides travel and medical assistance 24/7 365 days a year for travelers and employees who are abroad anywhere in the world.
What We Offer:
- A meaningful role helping people in critical situations.
- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
About the Role:
We are seeking dynamic and compassionate Supervisorsto support our Assistance Alarm Centre teams. This critical role ensures the smooth operation of our 24/7 emergency response services supporting Nordic travellers in need across the globe.
Key Responsibilities:
- Supervise and support a team of assistance coordinators handling emergency medical and travel-related cases.
- Ensure high-quality service delivery and adherence to SLAs and KPIs.
- Act as an escalation point for complex or high-priority cases.
- Liaise with medical providers hospitals and international partners.
- Monitor team performance and provide constructive coaching training and feedback.
- Participate in shift planning and support Team Leaders.
- Contribute to process improvements and operational efficiency.
What Were Looking For:
- Proven experience in emergency medical assistance or travel insurance assistance (minimum 23 years).
- Strong leadership or supervisory experience in a fast-paced environment (minimum 2 years).
- Excellent communication and problem-solving skills.
- Ability to remain calm and effective under pressure.
- Fluency in English; and a Nordic language
- Willingness to work shifts including evenings weekends and holidays.
Ready to lead a team that makes a global impact
Apply now and be part of a company that values compassion expertise and excellence.
Employment Type
Full Time
